Patient Care Advocate

We are a dental company providing dental care in nursing homes throughout the state of Florida. We are looking for a Patient Care Advocate (PCA). A PCA’s role is to travel to nursing home facilities that the company services to build relationships with the staff and the residents so they can understand and utilize the dental benefits we can offer them. As a PCA, you will act as a liaison for our customers to our clinical staff and back office. To be a PCA, you need to be patient, empathetic, and communicative. In this position, you will be making outgoing calls and sending many emails.

This position is on the east coast of Florida. It will cover as far south as Homestead, as far north as Port St. Lucie.

Responsibilities

• Travel to nursing home facilities 3-4 days per week, with occasional overnight travel.
• Build relationships with nursing home staff so they understand what the company provides.
• Speak to residents and their families to explain the services the company offers.
• Keep good records of customer interactions.
• Communicate with the company’s back office and clinical staff, as needed, to maintain best relationships with the customers.
• Follow communication procedures, guidelines, and policies.

Skills

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of customers.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree.