Operations Processor (Arp Associate)

About UsFirst Horizon Corp. (NYSE: FHN), with approximately $90 billion in assets, is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, mortgage, and title insurance services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Summary:

At First Horizon Bank Operations, we aim to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with our internal business partners to delight our customers.  We believe in creating an environment where everyone’s ideas are valued so the team operates at its best.  Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. 

Hours: 4 a.m to 1 p.m

Key Responsibilities Include:

ARP team supports Account Reconciliation, Positive Pay, CD ROM, and Statement Rendering.   

The Ops Processor - ARP (Account Reconciliation Program) is responsible for reviewing checks and making decisions based on the customer requirements. Provides statement reconciliation, mailing, or other forms to deliver the reconciliation and statement to the customers.  Support ARP processes, including troubleshooting file issues and escalating issues when appropriate.  Follow policies, procedures, and regulations, including proper documentation and accurate recordkeeping. Respond to inquiries related to ARP activities from various internal sources while applying sound decision-making techniques and exhibiting necessary follow-through.

The ideal candidate possesses impeccable customer service skills, excellent critical thinking skills and the ability to maintain poise under pressure. 

Responsibilities:

• Service/support to internal business partners through email and phone calls
• Monitoring and maintaining Positive Pay accounts daily by researching and correcting rejects and exceptions utilizing the ARP/SMS online application, Image Retrieval System, and Adjustment Express.
• Reconciling and mailing corporate accounts with DDA statements and CD-ROMs of Imaged checks
• Processing user-defined calendar cut-off requests
• Scanning and filing reports daily
• Setup new customers
• Providing updates and changes to instructions via the Online system. Other duties include maintaining reports, keeping accurate records for reconciling and tracking purposes, and meeting quality goals and standards established by management.
• Maintaining good relationships with clients and team members

Key Requirements Include:

• Excellent verbal and written communication skills
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
• Strong analytical skills
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary service
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given
• Excellent organizational and customer service skills
• High School diploma required; degree preferred or equivalent experience/working knowledge of banking/operations

Benefit Highlights

• Medical with wellness incentives, dental, and vision 
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.