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SalaryPosition Description: About Us:
Peak ENT Associates is a leading healthcare provider dedicated to delivering exceptional patient care and improving the health and well-being of our community. We are seeking a motivated and skilled Patient Customer Service Representative to join our dynamic team. If you are passionate about providing outstanding patient experience while excelling in patient accounts collections, we want you on our team.
Job Description:
As a Patient Customer Service Representative at Peak ENT Associates, you will play a crucial role in ensuring the financial health of our organization while delivering the highest level of patient experience. You will be responsible for managing patient accounts, collecting outstanding balances, and working closely with patients to resolve financial matters in a compassionate and empathetic manner.
Key Responsibilities:
- Contact patients to discuss outstanding balances and payment options, providing exceptional Customer Service throughout the process.
- Verify and update patient insurance and demographic information as needed.
- Review and analyze patient accounts for accuracy, identifying discrepancies and resolving billing issues.
- Educate patients on their financial responsibilities, including co-pays, deductibles, and payment plans.
- Utilize our practice management system to document and track patient interactions, payments, and follow-up actions.
- Work collaboratively with the billing and coding team to address complex billing inquiries and appeals.
- Maintain compliance with all healthcare regulations and billing guidelines.
- Contribute to process improvement initiatives to enhance the efficiency of patient collections.
- Qualifications:
- Proven experience in patient collections within a healthcare or medical billing setting.
- Exceptional communication and interpersonal skills with a patient-centric approach.
- Strong problem-solving and negotiation abilities.
- Familiarity with medical billing and insurance terminology.
- Proficiency in using healthcare billing and collections software.
- High ethical standards and adherence to patient privacy regulations.
- Ability to work independently and as part of a team.
- Excellent attention to detail and organizational skills.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive healthcare and dental benefits.
- 401k Retirement savings plan.
- A collaborative and supportive work environment.
- The opportunity to make a meaningful impact on patients financial wellness.
How to Apply:
If you are a skilled Patient Customer Service Representative who thrives on delivering top-notch patient experiences while ensuring the financial health of a healthcare organization, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and commitment to patient-focused healthcare. Join us in making a positive difference in the lives of our patients and our community.
Peak ENT Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
