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SalarySerene Oral Surgery is a leading-edge, technology-based oral surgery center in Hattiesburg, MS. The patient concierge is a first point of contact with patients, ensuring a compassionate and impressive patient experience.
Duties and Responsibilities
- Greet and check-in patients upon arrival
- Answer phones and email
- Open mail and distribute
- Collaborate with clinical staff about schedules, patients and any changes
- Resolve scheduling conflicts as they occur
- Communicate directly with patients to quickly resolve issues and answer questions
- Assist patients with using their patient portal
- Provide support to business office and clinical staff as needed
- Maintain common areas
- Verify vendor and visitor sign in
Qualifications
- High school diploma or equivalent; associate or bachelor’s degree preferred
- Minimum 2-3 years customer service experience, dental or medical office setting preferred
- Proficient in dental terminology, preferred
- Professional presence
- Professional phone etiquette
- Strong communication skills, both written and verbal
- Excellent customer service skills
- Keen attention to detail with high degree of accuracy
- Able to perform multiple tasks simultaneously
- Ability to prioritize to meet deadlines
- Self-starter with excellent follow up and follow through
- Ability to creatively and quickly solve problems
- Advanced computer and office skills, including the use of scanners, printers, cloud-based claim submissions
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Uniform allowance
- Vision insurance
Healthcare setting:
- Clinic
- Dental office
- Outpatient
- Private practice
Medical specialties:
- Surgery
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
- Front desk: 2 years (Required)
Work Location: In person
