Patient Care Coordinator (Medical Receptionist)

We are seeking a Patient Care Coordinator to join our team in our newly remodeled Edison office!

As the Patient Care Coordinator, you will be providing customer service over the phone and in-person, acting as the director of first impressions. This position requires a self-starter who finds value working in a fast-paced and dynamic environment while providing support and solutions to patients.

Major responsibilities

· Greets visitors, patients, and families in a friendly professional manner and directs them appropriately

· Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families

· Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette

· Posts all self-pay charges, collects payments, and provides patient with receipt

· Reconciles billing slips to daily schedule

· Updates patient information including demographics, insurance, HIPAA forms and financial waivers

· Schedules appointments accurately according to department guidelines; using waitlist when applicable

· Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly

· Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings

· Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations

· Demonstrates the ability to adequately follow downtime procedures

· Other job duties as required

Requirements

· High School Diploma required, A.S. Degree in healthcare/related field preferred

· Comprehensive knowledge of electronic medics

· Adeptness in HealthCare Industry

· Clerical Duties experience

· Expertise in Answering Inbound Calls

· Deep understanding of data entry

· Be able to prioritize workload and perform in a fast-paced and challenging environment

· Excellent phone etiquette and ability to establish rapport with diverse clientele

· 1+ year of experience as a Medical Receptionist

· General grasp of dental & medical terminology

· Prior experience with multi-line phone systems preferred

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Dental office

Medical specialties:

• Surgery

Schedule:

• 8 hour shift

Ability to Relocate:

• Englewood, NJ: Relocate before starting work (Required)

Work Location: In person