Patient Care Coordinator

About the Role:

We are looking for a dedicated professional with exceptional communication skills and a strong dedication to delivering outstanding Patient Care within our nuclear medicine facility. As a vital part of our team, you'll be the first point of contact, responsible for greeting patients, scheduling appointments, verifying insurance information, and ensuring seamless communication among patients and clinic staff. If you're a career-minded individual with a passion for providing top-notch customer service to patients and referring physicians, apply today!

What You’ll Do:

• Greet patients in a warm and approachable manner, creating a positive first

impression.

• Manage incoming calls, respond to phone inquiries, and handle internal/external emails.
• Respond to patient inquiries and complaints with a commitment to professionalism and empathy, ensuring an exceptional level of customer service is maintained.
• Assist clinic staff and patients in navigating registration and post-care process.
• Verify that forms and documents are accurately completed.
• Accurately enter patient medical history into the system.
• Collect patient insurance details and corresponding paperwork for billing.
• Handle the collection, maintenance, and secure transmission of patient medical records.
• Assist patients in understanding insurance coverage and potential out-of-pocket

expenses.

• Collect patient copays at time of service.
• Collaborate with on-site physicians to coordinate Patient Care and address specific medical needs.
• Ensure timely and accurate communication regarding appointment details, changes, and cancellations.
• Facilitate the faxing of medical records as needed, ensuring compliance with privacy regulations.
• Assist with patient transfers from time-to-time when needed.
• Assist with ordering and maintaining adequate medical supplies for the clinic.
• Receive and manage incoming packages and deliveries on behalf of the clinic.

About Our Team:

We strive to build a close-knit and collaborative environment, both clinically and through our administrative support teams. Our environment encourages open communication, shared ideas, and a strong sense of camaraderie among team members. Our setting allows for agility and innovation and is different than traditional bureaucratic environments. If you are willing to wear many hats and want to directly impact our clinic’s ability to provide personalized and patient-centric care, join our team.

What You’ll Need to Get the Job Done:

• Associate’s degree or equivalent experience.
• 5+ years of experience in a healthcare or medical office required.
• Knowledge of medical terminology, abbreviations, and insurance processes

required.

• Capable of exercising independent judgment and handling confidential information responsibly.
• Ability to sit at a desk working on a computer, able to prep rooms which require squatting and bending while placing floor coverings, and you must be able to assist medical staff with patients transfers.

What Will Make You Great at this Job:

• Ability to handle multiple tasks simultaneously, such as managing phone calls,

appointments, and patient inquiries.

• Consistent ability to show up on time and maintain reliable attendance, ensuring smooth clinic operations and a dependable presence at the front desk.
• Maintaining a positive and friendly attitude, contributing to a welcoming environment for patients.
• Ability to communicate clearly and effectively with patients, colleagues, and healthcare providers.
• A genuine and empathic approach towards patients, understanding their concerns

and demonstrating compassion.

• Ability to adapt to changing situations, ensuring flexibility in handling diverse patient needs and clinic dynamics.
• Strong organizational skills to manage appointments, paperwork, and administrative tasks efficiently.
• Keen attention to detail to ensure accuracy in handling patient information, forms,

and medical records.

• Collaborative spirit to work effectively with clinic staff, physicians, and other healthcare

professionals.

What We Offer:
We offer competitive pay based on experience, medical, dental, vision, and other supplemental benefits such as short-term disability, long-term disability, and life insurance. We also will have a 401(k) plan, coming soon! Additionally, we provide vacation and holiday pay.

Why United Theranostics:
At United Theranostics, patients are at the center of everything we do. We started our practice to address the urgent need for meaningful access to radiopharmaceutical therapy (RPT) in the community. We provide a personal, comfortable environment for patients to receive these treatments in the outpatient setting.

More About Our Company:

United Theranostics is committed to equal employment opportunities and affirmative action.
We encourage diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• Clinic
• In-person

Application Question(s):

• Are you able to start no later than April 1st, 2024?

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Glen Burnie, MD (Required)

Ability to Relocate:

• Glen Burnie, MD: Relocate before starting work (Required)

Work Location: In person