Patient Care Coordinator

Are you looking to provide the highest quality Patient Care while further developing your career in Healthcare?

Chesapeake Medical Imaging, a reputable private radiology practice, is looking for a Full-Time Patient Care Coordinator for our Ridgley Ave. location in Annapolis, MD. The Patient Care Coordinator's responsibilities include checking in patients, verifying insurance, scheduling follow up appointments, scanning medical records, and more. The schedule would be 8-hour shifts, Monday-Friday.

As a company that takes pride in it's community approach to it's work environment, Chesapeake Medical Imaging offers a competitive benefits & PTO package, tuition reimbursement assistance, paid holidays, and more. We also host several company events including themed contests, regional happy hours, a holiday party and family crab feasts.

Why should you make Chesapeake Medical Imaging your next career move?

• Generous PTO Package
• 401k w/ Employer Match
• Employee Assistance Program, Dependent Care FSA
• Birthday Pay/Floating Holiday
• OFF Major Holidays
• NO on-call schedules
• NO Sunday schedules
• 8 & 10 & 12 hour shift options depending on location
• Company events including: themed contests, regional Happy Hours, Holiday Party, & Family Crab Feast

Minimum Qualifications (Knowledge, Skills, and Abilities)

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus

HOURS: 40-hours

SCHEDULE: Monday-Thursday, 8:30am-4:30pm | Friday, 8am-4pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

1. Customer Service Skills and Professionalism

• Greets patients right away in a courteous, friendly and professional manner.
• Answers incoming calls promptly and courteously, identifying self and company.
• Identifies when necessary placing calls to referring physicians for patients needing assistance and takes action to ensure the patient can be seen in our facility same day (i.e. obtaining blood work, verbal referrals or any other necessary documentation).
• Is organized and able to multi-task.
• Performs other related duties as assigned or requested.
• Maintains self-control when dealing with difficult situations or patients.
• Maintains an organized and neat workspace and reception area.
• Treats team members with respect; consistently interacting in a positive and professional manner.

2. Communications and Scheduling

• Displays strong communication and accuracy skills.
• Schedules and registers the patients without delay.
• Understands and uses the RIS scheduling system correctly.
• Is responsive and communicates appropriate preparation instructions; answering all patient questions – using binder and desk references when necessary.
• Maintains excellent rapport with the patient and referring physicians and their staff.
• Communicates any service delays to the patient.
• Communicates effectively with CMI doctors, technologists and team members.

3. Patient Registration and Processing

• Collects, scans, and copies the necessary documentation from patients and understands the patient process from check-in to the end of the exam.
• Is actively learning and referencing necessary materials to articulate if authorizations are needed, can effectively communicate this information to patients and understands how to schedule accordingly and begin the authorization process.
• Shows competency in the distribution of paperwork and communicates to technologist and radiologists to ensure timely patient flow. Understands insurance guidelines including Medicare, private, government and managed care plans.
• Supports and cooperates with other imaging center staff and outside billing company regarding pre-authorizations and insurance eligibility.

4. Records and Maintenance

• Ensures finalized reports are appropriately forwarded in a timely fashion when requested.
• Patient files are complete and accurate with all necessary documentation before it is sent to billing.
• Understands necessary steps when preparing films, CD’s or printing reports; contacting appropriate personnel if delivery is necessary.
• Understands how to access patient reports and how to auto fax or manually fax if needed urgently by referring office.
• Understands the urgency of obtaining comparison films, involving necessary personnel, uses film release (signed by the patient) and owning the process to ensure executed in a timely fashion.

5. Policies and Procedures

• Follows all HIPPA policies and procedures in regards to patient confidentiality and privacy.
• Adheres to CMI dress code referenced in Employee Handbook.
• Adheres to policies and procedures outlined in the Employee Handbook, regarding cell phone use, social media and workplace conduct.

6. Time and Attendance

• Arrives and departs on time to work as scheduled.
• Operates and manages the online time clock system correctly.
• Plans time off in advance and follow the proper call-in procedures for unplanned absences.
• Demonstrates appropriate scheduling flexibility.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Chesapeake Medical Imaging provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Chesapeake Medical Imaging complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.