Patient Care Coordinator

Seeking full-time Patient Care Coordinator (PCC) for a Plastic Surgery& Aesthetic practice in Houston, TX. This position serves as the liaison between our Providers and patients and is the main point of contact for cosmetic inquiries. This individual must have a dynamic and outgoing personality, professional appearance, customer service acumen, and possess a strong desire to meet and exceed goals.

Compensation: salary + bonus commission

Duties & Responsibilities:

• Handle incoming calls and online inquiries from prospective cosmetic surgery patients within a timely manner.
• Provide comprehensive knowledge of all surgical and non-surgical services provided at the Practice and educate patients regarding their desired procedures to determine realistic goals prior to scheduling a consultation with the appropriate provider.
• Cross promote services/treatments to hit goals based on a variety of metrics set by the Practice.
• Meet with prospective patients during the initial consultation and serve as the patient advocate to discuss their interested surgical procedures, general desired time frame, and answer any questions or concerns.
• Enter and maintain accurate patient data with detailed notes in EMR software.
• Prepare and present surgical packets, including the price quote, information about the procedure and various payment methods.
• Assist the patient with financing options, if needed.
• Schedule cosmetic surgical cases and work with the point of contact at the surgery center/hospital/recovery suites to coordinate Patient Care.
• Generate follow-up calls and/or emails to prospective cosmetic & aesthetic patients.
• Optimize customer service and maintain relationships with all current and prospective patients, while demonstrating ethical sales practices.
• Hold a high level of professionalism at all times while interacting with patients, families of patients, visitors, and staff members.
• Maintain a positive attitude, well-groomed appearance, and professional attire at all times.
• Practice patient confidentiality in accordance with HIPAA guidelines and follow all Company protocols, policies, and procedures at all times.
• Work collaboratively in a team environment with the medical team to ensure high quality Patient Care and overall experience.
• Other duties, as assigned or requested.

Skills & Experience:

• Education: High School diploma, required; Bachelor's degree strongly preferred.
• Experience: 2+ years of sales/retail experience in a medical or luxury retail environment, required; experience working in a Cosmetic/Plastic Surgery office, highly preferred.
• Experienced negotiator and strong closer in sales, with a proven track record of exceeding goals and profit targets.
• Ability to multitask in a fast-paced, collaborative team environment.
• Exceptional interpersonal and communication skills (verbal and written) and strong work ethic.
• Proficient with computers and software applications (MS Office Suite, Excel, LeadLoop, EMR's, etc.),