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Form of workPATIENT CARE COORDINATOR:
The Patient Care Coordinator will work with physician offices, patients, and other customers to schedule patient appointments in a timely and accurate manner. They will provide product education and address a wide variety of questions while delivering a white-glove customer experience during and after the scheduling process.
At Lucid Diagnostics, we believe early detection will make esophageal cancer a disease of the past. We're using next generation sequencing to fundamentally change the way esophageal precancer is detected. Our groundbreaking EsoGuard DNA test assesses genes from cells collected from the esophagus in a quick, non-invasive procedure. This gives clinicians the ability to detect disease before it progresses to cancer, all without the need for sedation. We're focused on making a difference in Patient Care and we are seeking ambitious team members who do the same. Join our passionate, rapidly growing medtech team and help us end the tragedy of deadly esophageal cancer.
JOB RESPONSIBILITIES:
- Act as a key point of contact between Lucid Diagnostics and both its customer base and patients. • Work in a fast-paced environment responding to inbound and outbound activities using multiple modes of communication.
- Resolve routine customer and patient scheduling requests and answering questions in a timely manner. • Represent the department and the organization in a professional manner, in accordance with established company/department standards. • Speak with customers and patients in a courteous, friendly, and professional manner and in accordance with established departmental procedures.
- Schedule and confirm appointments, and input patient information into company systems.
- Organize workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments.
- Manage department schedules by maintaining calendars for department personnel, events, Lucid Testing Centers (LTCs), and satellite Lucid Testing Centers (sLTCs).
- Participate in activities designed to improve customer satisfaction and business performance.
- Work within multiple databases to research and resolve complex issues and questions. • Respond promptly to the client’s needs or direct them to the appropriate party. • Document all calls in a complete and thorough manner in accordance with established department standards. • Master a set of standard or commonly asked questions and the structured company-approved responses as they relate to the Lucid Diagnostics products; ability to ask for assistance, as needed.
- Adhere to all compliance and HIPAA standards.
- Perform other clerical duties as assigned.
- Other duties as assigned.
JOB REQUIREMENTS:
- High School Diploma or GED equivalent required
- Associate or bachelor’s degree highly desired
- Bilingual Spanish/English skills preferred
- Previous experience in a healthcare scheduling position is preferred.
- Prior healthcare industry experience is desirable
- Exceptional verbal and written communication skills required
- Excellent multitasking skills required
- Knowledge of Microsoft Office suite required
- Experience with Salesforce.com and Laboratory Information Systems preferred
- Must be flexible with tasks and schedules and have ability to pivot and adapt to change
- Adept with technology applications and services required
- Must be a detail-oriented, organized self-starter with the ability to prioritize tasks within a given workload
- All employees are required to have completed an FDA-authorized or approved one or two-dose COVID-19 vaccination course, and any subsequent booster doses at the suggested intervals.
PAVmed and its subsidiaries are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices regarding citizenship and immigration status.
