Patient Call Center - Internal Medicine - Euless, Tx

• Make Routine appointments for patients including same day, follow ups and Physicals, process cancellations and changes to existing appointments as requested

• Schedule New Patient appointments (requiring more information) with careful review of insurance accuracy that may affect open and closed providers

• Take and record telephone messages from patients, families or any party regarding patients, patient care or concerns and send to Physician Task group

• Redirect calls to office staff as needed.

• Train, develop and maintain good telephone skills to assist in training and leading new hires and temps as needed

• Update, or verify Insurance and/or demographics as system ALERTS come up

• Acknowledge ALERTS within the system for UPDATES/SCHEDULING needs or general knowledge as they are available

• Practice HIPPA guidelines as instructed, with all patient records and information trusted to you

• Notify management if pts is scheduled that have special needs, such as interpreters (language, deaf, etc.), language barriers or wheelchair/walker/assistance

• Verify address, phone numbers and hours of operation for clients calling

• Educate patients regarding our Physicians and general office information

• Keep track of Physician schedules, maintenance of & changes within to assure quality control and thoroughness throughout the day.

• Communicate through-out the office regarding patient concerns, problems with workflow, training needs and/or angry and emergent needs

• 1-year experience

• High School, GED

Skills Required:

• Active Listening

• Reading/Comprehension

• Service Orientated

• Speaking Clearly

• Time Management

• Typing/Spelling

• EMR knowledge

• Computer Knowledge

• Multi-phone line switchboard

• Medical Terminology

Preferred:

• Good judgment and decision making

• Learning Strategies

• Good under pressure

• Multi-tasking

• Mathematics

• Troubleshooting clerical errors/or productions

• Bilingual

• Requires sitting for long periods

• Repetitive movement

• Computer/EMR Software

• Telephone skills

• Use of computer, keyboard and medical software

• Occasional Conflict Resolution

• Dealing with the occasional discourteous, unpleasant or angry patient

• Medical terminology and spelling