About Us: Forward Health is a leading comprehensive sleep management practice that prioritizes exceptional patient care and values its dedicated team of professionals. We are committed to creating a positive and supportive work environment while delivering top-notch healthcare services to our patients.
Job Description: We are seeking a highly motivated and personable individual to join our team as a Remote Patient Appointment Scheduler. In this role, you will play a crucial part in ensuring the efficient scheduling of Patient Appointments and contributing to the overall success of our practice.
Responsibilities:
- Manage and schedule Patient Appointments efficiently, ensuring optimal utilization of available slots.
- Contact new referrals and existing patients to schedule appointments, demonstrating excellent communication and interpersonal skills.
- Provide exceptional customer service to patients, address inquiries, and ensure a positive experience throughout the scheduling process.
- Demonstrate reliability and consistency in attendance and performance to ensure smooth operations.
- Work collaboratively with other team members to coordinate schedules and optimize patient flow.
- Actively participate in bonus opportunities based on performance and meeting set targets.
Qualifications:
- Friendly and approachable with excellent interpersonal skills.
- Experience with both inbound and outbound phone calls
- Strong verbal and written communication skills.
- Demonstrated reliability in previous roles.
- Willingness to proactively reach out to new referrals and existing patients.
- Ability to work well in a team-oriented environment.
- Adaptability to handle various responsibilities and changing priorities.
- Basic proficiency in computer applications and scheduling software.
Education and Experience:
- High school diploma or equivalent
- Previous experience in customer service or healthcare administration is a plus.
Benefits:
- Competitive hourly wage.
- Bonus opportunities based on performance.
- Positive and supportive work environment.
If you are a reliable, personable, and proactive individual who is passionate about patient care, we invite you to apply for this exciting opportunity.