Patient Access Representative

The Patient Access Representative Position at NorthShore Health Centers requires excellent customer service skills. The job duties of Patient Access Representative are to schedule appointments for patients who call in by telephone, making sure they utilize appropriate scheduling guidelines in accordance with the purpose for the appointment.
We are looking for someone who is bilingual to fill this role.

Essential Functions

• Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and if the call is for a reason other than scheduling an appointment, directs to appropriate department to ensure good customer satisfaction.
• If caller wishes to schedule an appointment, asks appropriate questions to determine nature of appointment, provider requested, etc, and utilizing EHR scheduling template guidelines, schedules the patient appointment accordingly.
• Follows HIPAA policies and practices at all times when handling incoming calls to protect patient confidentiality.
• When scheduling an appointment, always enters/updates patient information in NextGen practice management software.
• Explains to caller about financial information they must bring with them to their appointment to qualify for: Sliding Fee, Commercial Insurance Visit, or Medicaid enrollment; to ensure patient receives healthcare services that are affordable.
• Makes sure that all patient questions have been addressed satisfactorily before disengaging call.
• Educates patients on all services that are provided at NorthShore.
• Attends meetings and training sessions as required.
• Maintains a working knowledge of department policies and procedures.
• Handle reschedules of patient appointments as directed by Patient Access Supervisor or Director of Patient Services.
• Check and review all provider schedules and report any errors found.
• Contact patient to schedule appointment as follow up to Patient Portal Messages.
• Confirm patient appointments as instructed
• Manage in house referrals as directed.
• Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature.

• This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity Statement
NorthShore Health Centers celebrates and supports the diversity of its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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