Job Summary
This position is responsible for performing Patient Access duties. Involved with assisting patients, medical staff and ancillary departments. Responsible for the pre-admission, admission and registration of all patients into the clinic in a courteous and professional manner. Responsible for interviewing and gathering complete and accurate data to complete the registration process in a timely manner and informing patients of their rights, hospital policies and procedures. Maintains COP and ACC databases, compiles monthly and yearly statistics and other duties as assigned.
Minimum Job Requirements
- High School diploma or its equivalent.
- CPR certification must be obtained within one year of hire.
Preferred Job Requirements
- Completion of medical terminology class.
Skills / Knowledge / Abilities
- Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
- Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
- Excellent time management, and organizational skills.
- Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
- Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
- Excellent customer service skills.
- High degree of accuracy with concentration and close attention to detail.
- Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
Working Conditions
- Typical office environment with prolonged sitting.
- Work maybe subject to interruptions and occasional high stress levels.
- Works with protected health information.
- Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.
Physical and Mental Activities, Tools and Equipment
- Use of personal computer and other standard office equipment including but not limited to: telephone, fax, copier, calculator, and scanners.
- Repetitive wrist, finger and hand movement.
- Occasional manipulation of large volumes of books, charts, reports or files.
- May lift supplies or equipment.
- Lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.
- Ability to push wheelchairs for patients.
- Pushing workstation on wheels throughout various hospital locations.
Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability.
Marion Health is a smoke-free environment.
Location: Marion Health · Cath Lab
Schedule: Full Time, Days