Patient Access Rep

Part-time Receptionist responsible for answering and directing phone calls in a friendly, efficient manner. Must be detail oriented to ensure accurate data collection and entering into medical records of patients. Afternoon - evening hours from 4 pm - 7 pm and every other weekend, Saturday and Sundays. Part-time benefits include: IPERS, Life Insurance and Long-Term Disability. PTO and Sick Leave accrual begins first day of employment.

HUMBOLDT COUNTY MEMORIAL HOSPITAL

JOB DESCRIPTION

TITLE: Patient Access Clerk / Communications Operator

DEPARTMENT: Business Office

REPORTS TO: Business Office Manager, CFO SUPERVISES: None

EFFECTIVE DATE: August 1, 2015

General Objective:

Support HCMH mission, vision, and values at all times.

1. Collect and enter accurate data in a friendly and efficient manner to begin the process of creating a medical record.
2. Answering and directing phone calls in a friendly, efficient manner to the appropriate destination.
3. This position can be combined with any other business office functions as necessary for the needs of the department.

SIGNIFICANT DUTIES:

Duties as switchboard operator and receptionist.

1. Processes incoming and outgoing telephone calls efficiently, politely, accurately, and as quickly as possible.
2. Utilize overhead paging system announcements and codes with clarity and in a calm manner.
3. Releases patient information as permitted by hospital policy.
4. Greets customers proactively with a smile and arranges for them to be escorted to their destination.
5. Accurately process and sort incoming and outgoing mail for the facility, operating a postal meter.

1. Duties as cashier.

1. Assures that the cash drawer balances are accurate at end of each day.
2. Makes change, collects checks, cash payments, processes credit card payments, and issues receipts to customers.
3. Prepare daily deposit and reconcile.

1. Duties as registration representative.

1. Maintains confidentiality regarding patient, employee, and hospital information through personal conduct or referral to appropriate resource.
2. Interviews patient or representative to obtain complete and accurate information on the admission record. Obtains identification and supporting documentation for patient ID and name changes
3. Obtains signatures on medical and financial documents.
4. Scans necessary documents into patient’s chart as applicable.
5. Prepares identification wristbands/labels for patient identification.
6. Obtains documentation of Medicare questionnaire and receipt of Important Message from Medicare/Champus.
7. Distributes registration documents to medical records, ancillary departments, nurses’ stations, and other necessary departments.
8. Arranges for escort of patient to room (inpatient) or to appropriate ancillary department (outpatient).
9. Enters necessary changes on computer for updated demographic or billing information and status changes if applicable.
10. Compiles data for census reports and verifies final census.
11. Conducts pre-registration interviews to obtain complete and accurate information and maintains pre-registration file.
12. Ensures all patients are registered in a timely manner, prioritizing registrations during periods of high volume.
13. Meets goals set by work group and department.

1. Uses interpersonal skills effectively to build and maintain cooperative working relationships.

1. Works and communicates in a positive, courteous and cooperative manner with all personnel, patients, and their families when providing information and services, seeking assistance and clarification and resolving problems.
2. Carries out assignments responsibly, accurately, and efficiently. Takes responsibility for actions.
3. Participates in a positive and cooperative manner during office meetings and mandatory in-services and contributes to a team effort.
4. Assures a tactful, personable approach in dealing with issues. Demonstrates a willingness and an ability to receive / give constructive feedback.
5. Listens effectively, is willing to try and receptive to alternative or new ways of doing things/ideas.
6. Assists in training of new employees if necessary.
7. Participates, as directed, in the quality improvement process.

1. Promotes a positive hospital image to community, patients/visitors, and coworkers.
2. Utilizes time and resources in an efficient manner.
3. Follows all department, hospital, and saftey policies and procedures.
4. Attends all mandatory department or hospital wide meetings.

1. Accepts other duties.

1. Willingly and carefully completes additional assignments when given within the time limit requested.
2. Assist in relieving the switchboard and in times of emergency, breaks, also includes working unscheduled shifts if necessary to ensure adequate coverage of the department.
3. Assists the business office or other departments with special projects or assignments as requested.
4. Participate in continued education opportunities as requested.

QUALIFICATIONS:

Education:

High school diploma or equivalent required. Medical office experience is preferred.

Experience:

Medical office experience is preferred but will train

Skills:

1. Excellent communication, telephone, and customer service skills required.
2. Good typing and computer skills required.
3. Must speak and read English fluently.
4. Medical terminology knowledge is helpful.
5. Must be able to operate standard office equipment efficiently. (copy machine, fax, scanner,

Physical Requirements:

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Patient Access Clerk / Communications Operator

Physical Requirement Form

In an 10-hour workday, the Employee is required to:

Continuously

With Rest

Sit (hours)

8

Stand (hours)

1

Walk (hours)

1

Infrequently

Occasionally

Frequently

Continuously

Lift:

0% - 5%

6% to 33%

34% to 66%

67% to 100%

10 lbs.

X

11 - 20 lb.

X

21 - 50 lb.

X

51 - 100 lb.

X

Carry:

10 lbs.

X

11 - 20 lb.

X

21 - 50 lb.

X

51 - 100 lb.

X

Bend:

Squat:

X

Crawl:

X

Climb:

X

Reach above shoulder level:

X

X

Employee is required to use hands for repetitive actions such as:

Simple Grasping

Pushing & Pulling

Fine Manipulating

Right

X

Yes

No

X

Yes

No

X

Yes

No

Left

X

Yes

No

X

Yes

No

X

Yes

No

Employee is required to use feet for repetitive movements as in operating foot controls:

Right

Left

Both

Yes

X

No

Yes

X

No

Yes

X

No

Activities involve:

None

Mild

Moderate

Total

Unprotected heights

X

Being around moving machinery

X

Exposure to marked changes in temperature and humidity

X

Driving automotive equipment

X

Exposure to dust, fumes & gases

X