Patient Access Coordinator

You’re experienced, talented and motivated. You have the discipline, and you want to invest it in an opportunity that will invest in you. You want to add more meaning to the work you do every day.

At ERC Pathlight, our mission lights the way for your passion.

Who we are:

With over 30 locations throughout the U.S. and treatment options available virtually, ERC Pathlight meets patients where they’re at to offer innovative, compassionate and comprehensive treatment for eating disorders, as well as mood, anxiety and trauma-related disorders.

We were founded in 2008 by pre-eminent psychiatrists and psychologists and treat 6,000+ patients per year. With the critical need for mental health care and eating disorder treatment, especially during the Covid-19 pandemic, we’re looking for passionate and qualified professionals who will live out our mission to help save the lives of our patients.

What you’ll be doing:

This is by no means a “behind-the-scenes" role, as your work will help the company serve patients daily in a multitude of ways:

As a Patient Access Coordinator, you play a pivotal role in the successful registration and financial counseling of patients during the admission process by completing timely and detailed insurance benefit verifications and connecting with patients via complex financial conversations to educate them on their insurance benefits. We offer a flexible career path with comprehensive training and professional development opportunities.

The patient journey starts with Patient Access. As a Patient Access Coordinator, you consistently provide exceptional customer service to our patients, family members and staff, often in highly emotional and time sensitive situations. You will perform detailed investigation and vetting of insurance benefits and eligibility. You will communicate this information concisely to the patient and/or patient’s family while compassionately educating them on their financial responsibility and coaching them through financial options. You will also be responsible for the creation of the billing record and accurate collection of data during the registration process.

Your Skills and Experience:

• Compassionate and empathetic
• Basic math skills and accurate data-entry ability
• Demonstrated ability to deliver on a deadline
• Excellent internal and external customer service AKA “soft skills”
• Sharp verbal and written communication skills
• Able to resolve complex situations and make complex decisions
• Very strong technical aptitude with the ability to learn various software platforms including Microsoft Office Suite

What You Can Expect:

• We are team-centric with an open communication culture, and we want to coach you to excellence.
• You will work in a collaborative environment where you are encouraged to grow and develop your professional skills.
• Competency-based accelerated career path.
• Supportive, motivated, engaged management
• Medical, Dental, Vision, Life, and 401k
• Paid Time Off

What’s in it for you:

Every role at ERC Pathlight is essential to delivering the high-quality care we promise to our patients. This means that from day one, we’re here to support your role whether that means collaborating on monthly/quarterly goals, introducing you to mentors you can learn from, connecting you to continuing education resources and supplying you with the tools needed to not only excel but achieve measurable growth.

What we offer:

Healthy organizations value the mental wellness of their teams, and we understand that the professionals who work for us are not immune to their own mental health conditions. In the same way we observe and guide our patients, we take the same consideration for our employees when building our benefits packages and healthcare offerings. We offer competitive pay, comprehensive benefit plans, Generous Paid Time Off, 401(K) with company match and tuition reimbursement.

Compensation starting range for the Patient Access Coordinator role is $18.50 to $19.50 an hour. Ranges are based upon market expectations and are dependent upon candidate experience.

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