Address
Form of work
SalaryAt NorthBay Health the Patient Access Ambassador I warmly greets and welcomes patients, responds to their questions and guides them to appropriate service locations throughout the Healthcare System. Interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient’s care is not delayed and/or can be appropriately scheduled. Responds expeditiously in a professional and concerned manner to patient information inquiries and directs visitors to the appropriate individual or area.
The Ambassador takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate. Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self. Consistently demonstrates excellent oral and written communication skills.
- Education/Training: High School Graduate or GED.
- Licensure/Certification: None
- Experience:
- One to three years customer engagement experience and/or service centered role required.
- Experience within a healthcare environment preferred.
- Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion.
- Some working knowledge in the areas listed below is preferred:
- Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation
- Impact of completeness and accuracy that the registration/admission process has on successful claims processing and receipt of payment
- Impact of completeness and accuracy that the registration process has on the delivery of patient care
- Interpersonal Skills: Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence.
Compensation:
- Hourly Salary Range $27.54 - $ 30.35 (Offered hourly rate based on years of experience)
- PM Shift Differential $2.70 per hour
- NOC Shift Differential $4.20 per hour
- 10% Per Diem shift differential
At NorthBay Health we are committed to providing you with competitive wages and quality benefits for you and your family:
- Wages reviewed annually and adjusted to remain competitive
- Medical, dental and vision benefits for full and part-time employees and their families. Part-time is 20-39 hours per week
- Tax-deferred 403b with a percentage matched by NorthBay Health
- Employee Assistance Program
- Tax deferred dependent care plan
- Life Insurance
- Employee Recognition Program
- Vacation & Sick Time benefits
- Disability Insurance
- Wellness Program
- Generous shift differentials for eligible staff
NorthBay Health provides sophisticated healthcare services not only in our two hospitals — NorthBay Medical Center in Fairfield and NorthBay VacaValley Hospital in Vacaville California — but in our primary care, specialty care practices and urgent care centers. From oncology to open heart surgery, and from birth through the end of life, NorthBay Healthcare has teams of medical experts ready to assist in your care.
It is our goal to exude warmth and caring as we meet and greet patients, family and visitors in our hospitals and medical offices. Our dedication to our patients continues throughout their healthcare journey.
NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That’s why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the Mayo Clinic . Our competence, capabilities and practice of collaborating with some of the nation’s most advanced clinical institutions enable us to manage extremely complex cases right here.
To learn more about NorthBay Health's benefits, diversity statement and community please visit https://www.northbay.org/careers/index.cfm
