Parts Sales Representative -Inside

The primary function of the Parts Operation Coordinator is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs and upgrades to the vehicle. Assisting in stocking, and organizing showroom floor as necessary.

Essential Responsibilities:

• Maintain customer goodwill by greeting and acknowledgement of all customers he/she comes in contact with, offer to assist.
• Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
• Suggest additional products and/or services to repair the problem and meet the customer’s needs.
• When working the parts counter follow prescribed cash, credit, and check processing procedures of the dealership.
• Processes cores warranties.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Should be knowledgeable in the product merchandising.
• Attends training as prescribed by management to maintain proficiency in his/her job description.
• Provide service technicians with parts as required.
• Maintains the retail sales floor and displays to meet or exceed the dealerships standards.
• Performs other tasks as required by Parts Manger.

Competencies:

• Analytical - Uses intuition and experience to complement data; Designs work flows and procedures.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance.
• Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Technical Skills - Pursues training and development opportunities.
• Problem Solving - Develops alternative solutions; Uses reason even when dealing with emotional topics.

Qualifications:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent salesmanship and communication skills.
• Strong work ethic and commitment to do whatever it takes to get the job done.
• Understands the principles of marketing, customer service and administration.
• Sufficient manual dexterity to operate standard departmental equipment.
• Ability to operate motor vehicles.
• Sufficient manual dexterity to operate standard departmental equipment for example, operate a PC, pallet jack, fort lift etc.
• Ability to climb ladders, stairs, and walk for long distances.

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Position Benefits and Compensation Package

This is a full time position. It includes Health Insurance, a 401K Retirement Program, Vacation, Employee Assistance Program, a Clean Smoke and Drug Free Environment and Other Benefits.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you.

Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year, and are what have kept us On the Road Since 1965.

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.