Parts Counterperson

The following is a representative list of the duties and responsibilities associated with this position:

• Promptly meet and assist technicians, retail guest, phone sales and fellow employees in a friendly, courteous manner.
• Accurately price parts and accessories using the proper pricing codes and transfer the information to the proper document and computer system.
• Answer all telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• Check in and stock incoming inventory in the correct location.  Create bin locations for new or overflow stock.
• Create and maintain merchandising displays to promote product sales.
• Stocks items by unpacking, arranging, and placing items in bins and on shelves; adjusting inventory system.
• Receives returned items by inspecting items; re-packing and re-shelving items; returning damaged and unused parts to supplier.  Generate any required credit memos.
• Updates job knowledge by participating in educational opportunities; reading about new products; utilizing manufacturer online training.  Off-site instructor lead training may be required.
• Assist Parts Manager in processing weekly stock orders and place daily parts orders. 
• Process buyback returns as well as core returns to the manufacturer.  Ensure that credits are received for returned parts, forward paperwork to accounting.
• Provide necessary information to the Warranty Department to allow prompt filing of parts warranties. i.e.: Look up part numbers for claims. Process warranty parts returns.  Maintain warranty shelf by pulling scrap parts from the approved manufacturer list.
• Match purchase orders and invoices, approve, and forward to accounting office. 
• Assist in preparing for annual parts inventory.
• Deliver & pick up parts as necessary.
• Assist in keeping parts department clean, safe and presentable.
• Work with Parts Manager to identify potential clients and complete sales calls as determined by the Parts Manager.
• Perform all duties as assigned by any member of management.
• Demonstrates behaviors consistent with the Company’s Vision, Mission and Values in all interactions with customers, co-workers and suppliers.
• Adhere to all company policies, procedures and safety standards.
• Perform other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to withstand prolonged periods of computer usage and/or data entry.
• Ability to stand, walk and/or sit for prolonged periods.
• Ability to work in various working conditions both indoors and outdoors, including but not limited to extreme heat and/or cold, and rain.
• Ability to kneel, bend, and/or reach above the shoulders.
• Required to move throughout the parts shelves all-day, reaching and climbing to obtain parts from inventory. 
• Must be able to lift up to seventy-five pounds. 
• Must be able to climb at least two flights of stairs. 
• Ability to work in various working conditions both indoors and outdoors, including but not limited to extreme heat and/or cold, and rain.
• Ability to kneel, bend and/or reach above the shoulders.