Address
Form of workLocation(s)Full-time
Full-time/Part-time
Parts Associate
Location: Varies
FLSA Status: Non-Exempt
Schedule: Office
Office Status: (Office, Hybrid, Remote)
Travel: No
Reports to: Parts Manager
Direct Reports: None
Position Purpose
Contribute to making Southern States TOYOTAlift a leader in the material handling industry effective parts inventory and management.
Major Tasks, Responsibilities and Key Accountabilities
- Answer incoming parts calls and process customer orders
- Process parts orders for road and shop technicians
- Assist and interact with walk-in customers
- Lookup parts in electronic catalogs
- Create sales quotes and invoices.
- Operate a forklift to assist in loading/unloading parts and managing inventory as required at branch location.
- Conduct inventory.
- Ability to work in a constant state of alertness and safe manner.
- Additional duties may include:
- Put away stock
- Locate items in inventory
- Press tires
- Service van replenishment
Qualifications
- Prefer 1-2 years in parts sales
- Forklift or material handling parts sales experience or product knowledge is highly desirable
- Proficiency with MS Office including Word, Excel, Outlook
- Windows XP knowledge
- Ability to type 25+ wpm
- Goal-oriented and ability to self-start and take on new challenges
- Demonstrate above average time management, organizational, creativity, and cooperation skills Exceptional customer service and telephone etiquette
- Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments
- Excellent verbal and written communication skills
- Ability to effectively present information and respond to questions one-on-one and in small groups with customers, managers, and other employees
- Critical thinking and problem-solving skills
- Ability to lift up to 55 lbs.
Education and Experience
- High school diploma or GED
- At least 12 months related work experience, or combination of education and work experience
- Current ASE Parts Specialist Certification P1 or P2 is highly desirable
Nature and Scope
Position reports to the Parts Manager with accountability to the Branch Operations Manager
Environmental Job Requirements
Working environment consists of working at a desk setting using a computer. Occasional walking in the parts warehouse, shop area, and other areas of the facility are necessary. These areas involve walking on a concrete floor which may have temporary cracks appearing in the floor, causing an uneven walking surface. Comfortable shoes should be worn depending on the work environment. The painting and shop areas can be dusty, noisy, and drafty depending on weather conditions, as these areas are well ventilated and open to outside air. Work near moving mechanical parts 10%; Fumes or airborne particles 30%; Toxic or caustic chemicals 10%
Physical Job Requirements
Majority of this position requires sitting at a desk utilizing a computer and monitor frequently - 40%. Visual fatigue may happen with extended periods of computer use. Walking up and down stairs, on carpet, tile, and concrete areas is necessary in this position - 40%. There is minimal outside exposure in this position, however, depending on employee needs, the employee may need to enter the shop area at times - 10%. Of an 8-hour workday, the employee typically would spend time doing the following: standing 5%; walking 5%; sitting 80%; using hands 100%; reaching with hands and arms 5%; stooping, kneeling, crouching, or crawling 1%; hearing or talking 100%. In this position, moderate noise is expected including typical business office noise from computers, printers, and other office equipment, as well as noise from light foot traffic. Distance/near clear vision is critical. Ability to lift up to 55 lbs.
Job Description
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain an inventory of all duties, responsibilities, and qualifications required of associates assigned to this role, and associates may be asked to assist with other duties. This description supersedes any previous documentation for this role. Management reserves the right to add or change the duties of the position at any time.
About Southern States Material Handling
We are Florida & Central Georgia's source for Material Handling Solutions with 10 branches in Tampa, Lakeland, Winter Haven, Orlando, Ocala, Jacksonville, Columbus, Albany, Macon, and Valdosta, complimented by a full fleet of deployed mobile service technicians. For more than 70 years we have been a leading provider of Toyota forklifts. We offer a single-source solution for new and used material handling equipment sales and equipment rentals. Additionally, we offer OSHA-compliant operator training and forklift parts and maintenance to ensure customers stay productive and profitable. Toyota has been the number-one selling lift truck in the U.S. since 2002.
Southern States Material Handling is proud of our workforce who support and contribute to the company. We seek people committed to excellence with talent, skill, innovation. We offer a competitive salary, comprehensive benefits, and a pleasant and challenging working environment. We are committed to innovation, quality, customer service, and talent.
Our Values:
Honesty, Initiative, Teamwork, Competency, and Handwork
Our Purpose - To help our client customers achieve competitive advantage and improve their profits, safety, and productivity.
Our Vision - To be the most successful and respected material handling equipment solution provider.
Our Mission - To sustain continuous profitable growth by providing the best customer experience.
