Address
Form of work
SalaryThe Customer Service Specialists elevate BellXcel’s brand and customer experience by providing high quality support to our partners. BellXcel seeks individuals passionate about delivering effective and efficient service to internal and external stakeholders with warmth and urgency.
Position Overview:
Through the BellXcel Help Desk, Service Specialists assist customers with implementing BellXcel tools to achieve their own program goals. Service Specialists also continuously increase transparency and collaboration across teams by driving improvements to BX’s information systems. BellXcel’s mission is for all children to excel. We do this by providing youth programs with the tools and resources they need to run high-quality programs. The position includes part-time support for the BellXcel Help Desk which includes a live chat option, email, or web form submission for support.
Position Accountabilities
The Customer Service Specialist will join the Customer Experience team in providing excellent Customer Service to internal and external stakeholders. This is a part-time seasonal position for May-August 2024.
Specific accountabilities include:
- Represent BellXcel and build strong relationships with customers in Customer Service contexts.
- Increase partners’ proficiency of BX platform and tools through resolving Help Desk inquiries.
- Creatively solve problems with customers and internal stakeholders to formulate best solutions to customers’ needs.
- Ensure customer satisfaction by monitoring progress for products and services; manage vendor relationships and strive for on-time delivery.
- Maintain deep understanding of BellXcel’s customer portfolio, spot user trends and hotspots to assist the product team in crafting the best possible user experience.
- Analyze, improve, and design internal systems and tools for teams to stay informed, organized, and efficient.
Position Requirements:
A minimum of a bachelor’s degree is required for this position, with demonstrated experience in supporting operational systems.
In addition to having educational experience, applicants should have:
- Preferred: Experience with Salesforce or other types of CRM
- Affinity for Customer Service and creative solutions to address specific needs
- Clear and concise written and oral communication
- Great organizational skills
- Reliable and responsive
- Comfortable with time management and working remotely
- Commitment for maintaining data systems and processes
- A demonstrated commitment to BellXcel’s mission and to BellXcel program improvement
About BellXcel
BellXcel's software platform Arly is the engine for youth programming. Built from decades of proven experience, BellXcel's time-saving digital tools power high-quality programs for youth-serving organizations so they can spend less time dealing with program logistics and paperwork, and more time focused on what truly matters most: elevating the potential of youth.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
