Part Time Patient Care Coordinator

*PART TIME POSITION - WEEKENDS ONLY*

Essential Duties and Responsibilities: Makes inbound and outbound calls to patients or MD offices regarding orders for medications and pharmacy services. Coordinates Patient Care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, and notifying the pharmacist of issues or changes in the patient’s condition.

Job Responsibilities

• Records and processes orders and/or inquiries received by mail, telephone, and/or through direct patient contact.
• Provides timely response to patients’ inquiries by telephone and/or email in an inbound or outbound service center, consistent with service and quality standards.
• Provides pricing, availability, and schedule information within established guidelines.
• Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients’ suggestions and complaints.
• Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism
• Ensures that good patient relations are maintained, and patient's claims and complaints are resolved fairly and effectively.
• Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of patient, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care.
• Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
• Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports
• Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.
• Performs other related duties as assigned.

Education and/or Work Experience Requirements:

• High School Diploma/GED and one year of customer service experience.
• At least 1 year experience in call center experience preferred.
• At least 1 year previous experience in healthcare or pharmacy setting preferred.
• Pharmacy Technician License or Certification preferred unless required by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)

Physical Requirements:

· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

· Must be able to stand and walk for up to 8 hours a day

· Must be able to lift and carry up to 25 lbs

· Must be able to talk, listen and speak clearly on telephone

Job Type: Part-time

Schedule:

• Weekends only

Work setting:

• In-person

Application Question(s):

• Do you have any pharmacy/healthcare experience?
• Are you available to work Saturdays 9am-3pm and Sundays 10am-3pm?

Education:

• High school or equivalent (Preferred)

Experience:

• Call Center: 1 year (Preferred)

Work Location: In person