Part-Time Overnight Customer Service Representative

Are you looking for the PERFECTpart time job?

Fast Park has fabulous opportunities for positive, high energy, talented individuals to apply their skills with Fast Park, the premier offsite parking company near Cleveland Hopkins International Airport that offers a competitive hourly wage and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering.

Earn $16.00 per hour to start

Apply on our company site and we will contact you within 72 hours (serious inquiries only, please complete your application and provide an updated resume):

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=135561&clientkey=65F0E9B237C23FF20E89222C473E6B9D

Available Shifts:

• 12am - 8am part time Saturday - Monday (this is an overnight position)

We specialize in airport parking and have built our reputation on finding innovative ways to make parking as effortless as possible for decades. We are currently looking for an overnight Guest Ambassador to provide our guests with welcoming environment and get them quickly to their destination in a safe manner. If you have a desire to work with a great team, are energetic and organized, you should apply.

Summary: Provide customers with a welcoming environment and get them quickly to their destination in a safe manner.

Duties and Responsibilities:

• Answer customers questions and provide information on procedures or policies.
• Create a welcoming experience by authentically greeting customers.
• Direct guests to parking space and accurately complete transactions.
• Dispatch shuttles and ensure space usage is maximized.
• Receive and prioritize incoming telephone calls.
• Compile and maintain reports and records.
• Maintain an exceptional level of Customer Service and responsiveness.
• Maintain clean and orderly checkout areas and complete other general cleaning duties.
• Complete other duties as assigned.

Qualifications:

• High School education, training or an equivalent combination of education and experience required
• Previous dispatch, cashier, and/or Customer Service experience preferred
• Successful background and drug screening results required
• Must be available to work hours from 12am - 8am
• Must be flexible and able to work weekends and holidays

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Competencies:

• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Effectively present information in one-on-one situations to customers and other employees of the company
• Determining causes of operation errors and deciding what to do about it
• Pleasant with others, good-natured, cooperative attitude
• Reliable, responsible, and dependable
• Honest and ethical
• Knowledge of the structure and content of the English language including the spelling and meaning of words
• Aptitude to work independently as well as in a team environment
• Effectively multi-task and adapt to fast paced environment
• Think ahead, connect pieces of information, and coordinate workforce accordingly
• Basic math and computer skills
• Read, write, and comprehend simple instructions, short correspondence, and memos

Work Environment and Physical Requirements:
Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be exposed to construction and various weather conditions. The noise level in the work environment may range from moderate to loud. This position is performed inside as well as outside weather conditions. Regularly required to talk or hear. Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasionally required to climb, balance, stoop, kneel, crouch or crawl. Frequently lift and move up to 25 pounds.

Please note, this job posting/description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Work Location: In person