Part-Time Level I Support Technician

A part-time, competitively paid position at a first-rate college preparatory school for boys.
Boys' Latin of Philadelphia ("Boys' Latin" or "the school") prepares boys for success in college and beyond. The school seeks a part-time Level I Support Technician to support its information technology ("IT") function. Under the supervision of the Director of Information Systems and the Director of Student Information Systems, the technician will support the management of the school's one-to-one laptop program, which includes the inventorying, diagnosing, maintaining, and shipping of student laptops or Chromebooks.
The technician will perform the following duties:

• Provide 15 hours of work each week or three hours of work each school day, servicing both the middle and high school campuses.
• Serve as a member of the IT Department and work closely with the Director of Information Systems and the Director of Student Information Systems to operate and develop the school's IT function.
• Maintain a current and accurate inventory of Chromebooks for all students in grades six through 12.
• Issue Chromebooks to and collect Chromebooks from students as directed.
• Identify, troubleshoot, and resolve technical issues with Chromebooks.
• Repair Chromebooks that can be serviced in-house, including the replacement of damaged screens and other similar repairs.
• Register support cases related to Chromebooks with third-party support and vendors.
• Package and ship Chromebooks that need to be serviced by third-party support and vendors.
• Receive and unpack repaired Chromebooks.

The technician will demonstrate the following competencies:

• Unwavering commitment to the school's mission of preparing boys for success in college and beyond.
• Ability to operate tools, component, and peripheral accessories.
• Ability to read and understand technical manuals, procedural documentation, and Original Equipment Manufacturer guides.
• Ability to conduct research on Chromebook issues and products and required.
• Ability to sit for extended periods of time as well as lift and transport moderately heavy to heavy objects, and travel between campuses and to shipping facilities as needed.
• Desire to continuously learn and increase effectiveness as a professional.
• Ability to cultivate strong relationships with all members of the school community, including students, parents, faculty and staff members, administrators, and external partners.
• Be a subject area expert, strategic problem-solver, and dedicated team player.
• Associate's degree in computer science or related field preferred.

Boys' Latin of Philadelphia prepares boys for success in college and beyond. Founded in 2007 to address the dearth of quality educational opportunities for boys in Philadelphia, Boys' Latin provides a world-class college preparatory education to 800 students in grades six through 12. As a public charter school there are no admissions requirements and students enroll by randomized lottery. With a 12:1 student/teacher ratio, Boys' Latin offers an intimate learning community in which each young man is encouraged to be the architect of his own fortune by pursuing excellence across a range of endeavors. The school's rigorous academic model blends classical education and contemporary pedagogy, and sets high standards for achievement, character development, and emotional intelligence. Learning is underscored by practical experiences and extracurricular activities. Over the past decade, the school has built an effective model for educating students historically underserved in traditional school settings. Since the first class graduated in 2011, Boys' Latin students have matriculated to and persisted through college at rates three- to four-times greater than Philadelphia averages.
Boys' Latin of Philadelphia is an equal opportunity employer. It is the policy of the school to not discriminate on the basis of race, national origin, color, age, gender, height, weight, disability, religion, marital status, or sexual orientation in any of its employment practices, educational programs, services or activities.