Part-Time Help Desk Technician

About Us:

At Keating Jones Hughes, PC, we have been helping to shape healthcare and tort law in Oregon for more than 25 years. We defend professionals, hospitals, and public-service entities with a focus on medical and hospital liability. Our Portland defense firm is hard at work, and we are looking to add a part-time Help Desk Technician to join our team. KJH offers a competitive salary and a comprehensive benefits package. We welcome all applicants and provide a workplace in which employees are included, respected, and valued. Salary depends on qualifications and experience.

Come join our team!

Job Duties:

● Ensure proper computer operation for end users by documenting, prioritizing, troubleshooting and resolving Help Desk requests, and completing maintenance or other administration tasks as assigned

● Work closely with all levels of attorneys and staff as well as IT vendors to resolve hardware and software issues

● Use diagnostic and Help Desk request tracking tools, communicate with end users, train users on basic system and computer functions, and escalate issues to IT Director when needed

● Perform hardware/software installations

● Assist in maintaining inventory of all equipment, hardware, software and supplies

● Maintain and support audio/video conferencing systems

● Follow up with users to ensure positive resolution of tickets

● Ability to lift 40 pounds

● Serve as backup to Office Services personnel as needed

● Assist with other projects as requested

Qualifications:

● Proficiency in common computer hardware, Microsoft Windows, Microsoft Office

● 1+ year relevant experience or relevant schooling required

● Prior IT experience in the legal industry preferred

● Knowledge of legal software a plus

● Ability to multitask in a fast-paced environment with attention to detail

● Ability to work with all levels of attorneys and staff with professionalism, patience and diplomacy

● Consistent demonstration of good judgment and cognitive thinking

● Ability to prioritize tasks, manage time and consistently deliver high quality work.

● Take initiative and be self-managing

● Willing to contribute to a team-oriented environment

● Strong communication skills and ability to follow written and verbal instructions

● Available for overtime as needed

This is a nonexempt position that is scheduled to work 9:00 a.m. to 1:00 p.m. Monday through Friday (20 hours per week) – there is some flexibility in the work schedule. THIS POSITION IS IN THE OFFICE 5 DAYS PER WEEK, THERE IS NO REMOTE WORK AVAILABLE FOR THIS POSITION.