Help Desk Technician Iii

Job Title: Helpdesk Technician
Location: Salem, OR (Remote)
Position Type: Contract with possible extension
Duration: 6+ months
Job Description:
The client is looking for skilled Help Desk Technician III support for the UPN Project (User Principal Name Project).
Scope of work:
Answering phone calls, working tickets, and responding to chats related to the UPN Project
Document issues using the CA ticket system
Identify and report trends related to the UPN Project
Provide backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project
Required skills and experience:
Minimum 3 years of large volume technical call center experience
Minimum 3 years of technical background focusing on troubleshooting common computer issues
Minimum 3 years of customer service experience in a technical support environment
Possesses critical thinking and root-cause analysis skills
Ability to stay on task
Experience supporting Microsoft 365 and OneDrive
Experience supporting MFA (Multi-Factor Authentication)
Experience using a ticketing system to track work
Ability to take phone calls and wear a headset for long periods of time
Ability to communicate effectively through written communications