Tier 2 Help Desk Technician

About You

You are early in your IT career and have a bachelor’s degree in computer science or related field. You have strong customer service skills balanced by solid IT technical experience. You are collaborative, organized, and a strong communicator. You manage your time effectively, especially when you have multiple competing deadlines. You are proactive: when you see a need, you bring creative solutions forward and are willing to help implement them. You understand that building strong business relationships is critical to successful Help Desk outcomes. If this sounds like you, consider building your career as a Tier 2 Help Desk Technician at our firm. 

About Integral

Integral Consulting Inc. is a science and engineering firm delivering sound technical solutions to meet today's challenges in the health, environmental, and natural resource arenas. We are a values-driven collaborative team that is as passionate about company culture as we are about the work we do for our clients.  Since our founding 20 years ago, we have operated with a demonstrated commitment to the well-being, diversity, and professional development of our staff and an equal commitment to strong partnerships with our clients and teaming partners.  We are a company where people come to solve today’s toughest environmental challenges through innovative ideas, exceptional teamwork, and dedication to accuracy and technical quality. 

About the Job

We are currently seeking a full-time Tier 2 Help Desk Technician. The desired candidate will be a detail-oriented individual who will provide hands-on support to end-users for a wide array of Tier 1 and Tier 2 technical requests. End-users work from home offices, in physical offices, and while on travel. This position may offer in-office or hybrid opportunities based on the candidate’s location and the needs of the organization.

Responsibilities

As Tier 2 Help Desk Technician, your job functions will include, but not be limited to, the following:

• Provide Tier 1 and Tier 2 technical support and services for end-users
  
• Provide support with maintenance, configuration, and reliable operation of end-user computer systems
  
• Install and upgrade computer components and software
  
• Provide support related to laptops, workstations, printers, and related peripherals (monitors, docking stations, keyboards, mice, webcams, etc.)
  
• Troubleshoot hardware and software errors by running diagnostics and documenting problems and resolutions
  
• Manage user account permissions and access rights in Active Directory
  
• Monitor and respond quickly to incoming requests related to IT issues
  
• Manage ticketing system and triage incoming ticket requests 
  
• Perform routine/scheduled security patches and service packs
  
• Train staff on general applications and corporate systems
  
• Assist with onboarding of new users
  
• Perform other duties, tasks, or assignments as assigned
  

Qualifications

The ideal candidate will have:

• Bachelor's degree in computer science, information technology, business administration, or a closely related field, or equivalent experience
  
• At least 3 years of professional IT Help Desk experience with pertinent IT certifications
  
• Intermediate understanding of networking
  
• Good knowledge of computer systems, printers, and peripherals
  
• Experience with installation, configuration, and troubleshooting of Microsoft products and Adobe Acrobat
  
• Hands-on experience in performing computer builds and upgrades
  
• Ability to deploy, configure, and support operating systems on laptops, workstations, and mobile devices
  
• Experience with Microsoft 365 products and services
  
• Experience with Active Directory and Microsoft Entra ID (users, security groups, distributions groups, etc.)
  
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
  
• Understanding of and appreciation for information security within systems and user devices
  
• Strong drive to provide friendly and exemplary customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
  
• Organized and professional demeanor
  
• Strong attention to details
  
• Positive attitude and motivation to grow both intellectually and professionally
  
• Ability to work independently or as part of a team
  
• Excellent written and oral communication skills

Annual Salary Range: $58,000 - $70,000

An employee’s total compensation package includes annual salary, company-subsidized (employee and family) medical, dental, and vision insurance, 401(k) participation with a company-match of 1% to 4% of annual compensation, company-paid life and short- and long-term disability, paid sick leave (80 hours per year), paid vacation (10 days), paid holidays (9 days per year), and the potential for an annual discretionary bonus based on company performance. Paid time off will be pro-rated to reflect part-time scheduled hours, if applicable.

We are proud to be an equal employment opportunity employer and are committed to a proactive program of affirmative action and diversity development. Integral Consulting Inc. provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race; color; religion; gender (including pregnancy, childbirth, or related medical conditions); national origin; age; sexual orientation; disability; marital status; military, veteran, or Vietnam Era Veterans’ Readjustment Assistance Act protected veteran status; gender identity or gender expression; or any other category protected by federal, state, and local laws.  

The application window for this position will remain open until the position is filled.

All offers of employment are contingent on candidates successfully passing an employment history screening, degree verification, and a federal, state, and county criminal background and Watch List screening. Candidates will receive a written notice of this requirement. All screenings will be done in accordance with all local, state, and federal laws.

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