Part-Time Front Office Assistant

POSITION: Part-Time Front Office Assistant for our Integrative Holistic Medical Practice.

HOURS: 25 hours/week. Monday - Friday; 8am - 1pm

BENEFITS: This position is eligible for Paid Time Off benefits only since it's under 30 hours/wk. Please note that our full-time positions do include medical, dental, and vision insurance. While this job posting is for a part-time position, there may be opportunities for this to grow into a full-time position in the future.

POSITION REQUIREMENTS: Physicians HolisticHealth Alliance is seeking a part-time Front Office Assistant who is:

• Actively striving for better health and an improved sense of wellbeing.
• Reliable and trustworthy; who comes to work with a positive mindset, ready to help others even when extremely busy.
• A team player wanting to provide high quality holistic services to patients.
• A “people person” who loves interacting with patients and finding ways to assist them.
• A professional and customer service-oriented individual who believes in going above and beyond to create a positive patient experience.
• A highly organized team member with the ability to multi-task, and who enjoys working in a fast-paced environment.
• Detail-oriented and conscientious about the quality of his/her work.
• Able to manage time well and requires minimal supervision.
• Direct but non-confrontational when communicating with patients and team members.
• Kind, considerate, thoughtful and empathetic; not opposed to extending grace.
• Able to take direction, embrace constructive feedback, and is committed to applying necessary changes for improvement.
• Willing to learn and adopt the policy, procedures, and protocols of the practice.

EDUCATION REQUIREMENT: High School diploma or equivalent.

POSITION SUMMARY: Our calling is to help heal and empower individuals to thrive in order to send a ripple of positive transformation into the world, one person at a time. Everything we do, day-in and day-out, flows out of this purpose.

One major aspect of your role in helping to heal and empower those around you is the way you contribute to the culture and environment of the practice. You are either adding to both the cultural health of our team and the patient experience or you are subtracting from it. So we have a set of essential behavioral values that inform how we interact with those around us when we are at our best. We would expect you to:

1. Cultivate a nurturing environment: Radiate warmth, make people feel at home and appreciated. Every interaction matters.

2. Listen well: Notice the needs of others, seek to understand and clarify, listen like you might be wrong.

3. Grow through learning: Stay curious and keep an open mind.

4. Love each other: Speak honestly with gentleness, have each other's backs, catch each other doing good, assume the best about each other, shoot the process not the person, practice gratitude.

5. Do the hard thing:

• Do the right thing…even when it’s difficult, inconvenient, and you don’t feel like it
• “Do it afraid” (ex: respectfully address “the elephant in the room”)
• Be generous…even with people who haven’t “earned” it or you feel don’t deserve it

As for your daily work, you will be the primary receptionist & perform a variety of medical administrative duties listed below.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:

• Greet patients and visitors professionally, with a smile on your face and “in your voice”.
• Answer incoming calls, document detailed messages, and accurately direct calls to appropriate team members.
• Schedule patients for appointments within appropriate time parameters.
• Route incoming faxes to appropriate team members.
• Process incoming electronic forms.
• Scan in patient records and upload them to patient charts.
• Assist team members with patient communication to help facilitate the coordination of care.
• Invoice services; and collect and post payments for services rendered.
• Verify patient insurance coverage for pre-certification, referrals and/or authorizations.
• Apply knowledge of general insurance coverage to assist patients and billing service with questions regarding patient accounts.
• Actively engage in team meetings so that we continue to grow in living out our values and operating smoothly as a team.
• Respond appropriately to emergency situations using critical thinking skills.
• Cross train in other positions where appropriate as determined by manager.
• Exhibit computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrate the attitudes and behaviors of Physicians HolisticHealth Alliance Service Standards.
• Adhere to HIPAA guidelines set forth in office policies and procedures.