Address
Form of work
Salary```Duties```
As a Guest Service associate, you will be responsible for ensuring the smooth operation of the hotel during your shift. Your duties will include:
- Verifying and balancing guest accounts
- Checking guests in and out of the hotel
- Assisting guests with inquiries and resolving any issues or complaints
- Managing phone calls and reservations
- Providing exceptional customer service to all guests
- Maintaining a clean and organized Front desk area
- Collaborating with other hotel departments to ensure guest satisfaction
- Following all hotel policies and procedures
```Skills```
To excel in this role, you should possess the following skills:
- Strong customer service skills with a focus on guest relations
- Excellent phone etiquette and communication skills
- Knowledge of hotel management systems and Front desk operations
- Familiarity with phone systems commonly used in hotels
- Ability to handle guest requests and resolve issues in a professional manner
- Attention to detail and ability to multitask in a fast-paced environment
- Strong organizational skills and ability to prioritize tasks effectively
- Knowledge of guest services and hospitality industry standards
If you are a dedicated individual with a passion for providing exceptional service, we would love to hear from you. Join our team as a Guest Service Associate and contribute to creating memorable experiences for our guests.
We offer competitive compensation, opportunities for growth within the company, and a supportive work environment. Apply today to become part of our dynamic team!
Job Type: Part-time
Pay: $11.50 - $12.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Night shift
Work setting:
- In-person
People with a criminal record are encouraged to apply
Work Location: In person
