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Form of workPart-Time eCommerce Sales and Customer Service Representative - Farmington Hills, MI
Weingartz has a 75-year reputation as an industry leader and great place to work. We provide a family-oriented environment to build a career and are honored to have many employees that have been with us for 20-plus years. We are still growing quickly and have stable leadership, top brands, on-the-job training, and an exceptional team. We are looking to invest in expanding our employment base to continue our growth. We are an equal-opportunity employer. Find more information about our company and history at www.weingartz.com.
Summary:
The eCommerce Sales and Customer Service Representative will assist customers to make decisions about new equipment, parts, and services by communicating online, phone, marketplaces, email, text, and chat.
Why You'll Love Working Here:
- Long-term opportunity in a growing, family-oriented company, and paths for advancement as skills grow.
- Excellent pay and world-class benefits.
- Regular performance reviews and feedback with leadership that wants to help you progress in your career.
- Work in a friendly and relaxed environment that promotes continuous learning and development.
Essential Duties and Responsibilities:
- Respond to all requests. Engaging with customer, providing product knowledge, quotes, closing the sale, scheduling service, delivery and/or pickup.
- Following up on quotes and past sales to maximize sales opportunities.
- Prospecting new customers through online and social channels.
- Engage with customers that have large order volume or commercial customers and seek additional business.
- Develop product content & videos to include product reviews, how to operate new equipment, unboxing videos, etc.
- Share content and expert advice on social channels and actively engage with followers.
- Travel to all stores taking pictures, video, and gathering attributes of used equipment for selling on social channels and website.
- Answer inbound calls, emails, text messages for company website.
- Provide customers with order status, request documentation from customers to avoid fraudulent orders.
- Develop relationships and communicate with store locations and drivers to smoothly transition the customer for in-store or delivery needs.
- Update master pricing spreadsheets and showroom floor tags.
- Review and modify xls of google keyword searches based on master pricing spreadsheets.
- Work in conjunction with the marketing department in developing content and strategies.
- Participate in company Marketing events.
Qualifications and Competencies:
- Minimum of one year eCommerce and Retail experience required (processes, concepts, and best practices).
- Comfortable on camera and ability to multitask.
- Strong customer service skills including email, blog, and social.
- Strong Sales and prospecting skills with the ability to close the sale.
- Personal or professional background experience with Outdoor Power Equipment
- Proficient in MS Office, especially Excel and navigating websites.
- Schedule: 25-30 hours per week year-round with potential overtime during peak times (especially spring). Position is hourly non-exempt.
- Local Travel – up to 15%
- Onsite
Physical Demands:
While performing the duties of this Job, the employee is frequently required to sit for long periods and use hands to perform daily tasks. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment:
The work environment is a standard office environment. The noise level in the work environment is usually moderate.
Work Schedule:
The position is part-time requiring varying shifts to cover business operations. Occasional extended days and/or weekend hours may be required. May be required to work overtime as needed. This position is hourly.
Position: Part-Time
Pay Range: $17/hourly depending on experience.
Visit our website---www.weingartz.com
We are an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline or promotion of employees.
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