Ecommerce Fundraising Coordinator (Hybrid)

This is a full-time hybrid role based out of Carleton, Michigan. Starting pay may increase based on relevant skills, experience and education.  We also offer the opportunity for a merit increase after 90 days and annually thereafter.

As a company, Four Star has never been content to "rest on our laurels". When we first developed our Ecommerce division here at Four Star Greenhouse, we were one of the few suppliers shipping plants directly to the consumer's door. Since then, we have continued to develop our processes and methods to make sure we remained at the forefront of this industry trend.

Ecommerce at Four Star Greenhouse has been the fastest growing aspect of our business for several years. It is our intention to keep this momentum going. Therefore, we are looking to add some high performing people to our ambitious team. If selected, you'll be an integral part of a small and highly collaborative Marketing team, contributing new ideas that will continue to keep Four Star Greenhouse at the forefront of our industry. We are looking to add three positions to our growing team.

This position is new to the department and will administer the implementation of programs and develop our online fundraising and engagement programs by executing effective strategies and techniques via email, website promotions, and other digital channels and methods to meet established growth expectations. The Ecommerce Fundraiser will collaborate with the team to create a plan for digital fundraising and engagement activities, developing and implementing marketing strategies to support successful fundraising activities across the organization.

We are looking for someone with customer service and fundraising experience. The successful candidate will be a self-motivated self-starter with an outgoing personality and excellent communication and organizational skills.

If you have a passion for developing new relationships and driving new business in a fast-paced setting that is constantly evolving, we are looking forward to hearing from you.

JOB SUMMARY: The Ecommerce Fundraiser will collaborate with the team to create a plan for digital fundraising and engagement activities, developing and implementing marketing strategies to support successful fundraising activities across the organization. Administer the implementation of programs and develop our online fundraising and engagement programs by executing effective strategies and techniques via email, website promotions, and other digital channels and methods to meet established growth expectations. Support Four Star Greenhouse’s Mission Statement in all job-related functions.

ESSENTIAL FUNCTIONS:

1. Develop and manage emails, landing pages, tools and graphics for online fundraising activities, including but not limited to donation forms, promotional material, and FAQs.

2. Work within an existing brand voice, both in visual representation and editorial style, in order to support the consistency of messaging across campaigns and the organization.

3. Develop and test new initiatives and innovative concepts for fundraising. Stay abreast of industry best practices and consistently develop ways to increase the number of participants and sales.

4. Manage online communications calendar and administer the creation, production and delivery of email & other communication.

5. Liaise with external strategy and software partners to manage the execution of online fundraising following best practice recommendations.

6. Stay abreast of industry best-practices within public media and among nonprofits more broadly and also in the commercial sector.

7. Identify and approach potential fundraising channels to meet established growth objectives. Interact with potential fundraiser clients to explain the program, gain their trust and then enable their success through regular communication, content ideas or other strategies to meet objectives.

8. Encourage fundraisers to maintain their regular donations schedule and inspire new supporters through active outreach, program promotions and relationship development.

9. Create and maintain performance reports that can demonstrate steps taken and progress made to ensure visibility of the efforts required to reach each target.

10. Maintain donor records, files and database. Track and share reports for all donations.

11. Keep up with fundraising trends through active research and regularly introduce new concepts, methods and technology that will keep our fundraising activities at established objectives and growth levels. Learn and adapt to new systems, company specific computer programs and other new technology or processes to ensure that Four Star maintains its position as an industry leader.

INDIVIDUAL ATTRIBUTE IDEALS:

1. Act with Integrity – doing the right thing with honor, even when no one is looking or the consequences are costly, focused on what’s best for our company and customers.

2. Model Humble Confidence and Courageous Character – maintain a positive attitude with a foundation of humility and empathy while acting with clarity of vision, strength, and confidence.

3. Relate Authentically – connect with others, listen to understand, communicate with unwavering candor, honesty, discretion, and respect for all.

4. Operate Transparently – be proactively open and honest, lead by offering complete visibility into successes, failures and challenges that are encountered each day.

5. Embody Teamwork – embrace and foster a collaborative culture, share ideas, engage in constructive debate, give, and expect mutual support, celebrate wins together.

6. Exemplify Accountability – measure yourself by the highest standards of integrity, responsibility, and performance, as if you are the Owner of Four Star.

7. Innovate Relentlessly – welcome change, make time to learn, think differently, try out new ideas, take risks, learn from mistakes, simplify complexity, be persistent, find ways to make something better, today!

ESSENTIAL SKILLS:

1. Consistently identify new opportunities, develop and maintain healthy relationships in a manner that meets or exceeds our fundraising objectives.

2. Demonstrate more than a basic knowledge of computers and applications, CRMs, and digital platforms, including Word, Outlook, Excel, Salesforce, Shopify, etc.

3. Appropriately acknowledge challenges and successfully resolve conflicts as needed both internally and with customers.

4. Earn and maintain the trust and respect of all employees, co-workers, and customers.

5. Self-educate in order to become an expert on each relevant aspect of our business as it relates to marketing and fundraising.

6. Develop systems that reduce or eliminate recurring problems. Adapt systems to accommodate changes in operations or changing trends.

ESSENTIAL WORK HABITS:

1. Report to work as scheduled, maintaining a level of absences that results in minimal departmental disruption and minimal unfair burden on other employees.

2. Maintain a positive and cooperative attitude with all fellow employees. Promote positive morale by working effectively as a team member.

3. Establish priorities, work independently, and accomplish objectives with minimal supervision.

4. Ensure that all work areas are kept clean, neat and organized.

5. Handle stress and pressures of the job without causing undue tension and disruption.

6. Demonstrate the consistent ability to effectively manage multiple projects/tasks/assignments simultaneously while meeting deadlines, quality standards and growth expectations.

QUALIFICATIONS:

1. Minimum 2 years fundraising experience.

2. Minimum 2 years' experience in a customer service role or similar position.

3. Relevant college course work preferred.

PHYSICAL ASPECTS:

1. Lifting minimum of 30 lbs.

2. Employee may be exposed to temperatures that can be 10-20 degrees above outside temperatures seasonally.

3. Bulk of time is spent at a desk utilizing a computer