Part-Time Customer Service Representative

JOIN OUR AMAZING TEAM at Blaine Central Veterinary Clinic! We are a general practice veterinary hospital that continues to grow! We're seeking a skilled and compassionate part-time Customer Service Representative to provide top-notch service to our furry patients. If you have a passion for animal health, excellent communication skills, and a friendly demeanor, apply now to be a vital part of our close-knit veterinary family! As a Customer Service Representative in our practice, you'll have the opportunity to work closely with experienced veterinarians, utilizing your compassion for clients and their furry friends, attention to detail, and team work mentality. Your role will extend beyond Customer Service skills - we value your ability to build strong connections with your team and our clients, by offering guidance and support. Join us in fostering a warm and welcoming environment where every team member plays a crucial role in enhancing the well-being of both pets and their owners. If you are looking for career advancement and training opportunities, we are the clinic for you.

WHAT WE'RE LOOKING FOR:

PART-TIME CUSTOMER SERVICE REPRESENTATIVE (CSR) Department: Operations | Reports to: Hospital Administrator | Non-Exempt |

POSITION SUMMARY: The Customer Service Representative actively recruits new clients and promotes hospital services. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families. This individual will also ensure the safety of pets and clients as well as keep them comfortable during their visit.

WHAT YOU'LL DO (Essential Functions):

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun

• Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs

• Assist incoming clients. Document and enter the pet's history, requested services, and other pertinent information within the practice management software (Avimark)

• Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team

• Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient's service needs. Refer the patient to the appropriate veterinary staff as needed

• Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling

• Obtain initial patient information, medical histories, vaccination records, and the reason for the pet's visit. Document patient information and update records.

• Assist outgoing clients by providing all necessary instructions, information, and invoices

• Dispense prescription items per the Veterinarian's instructions and sells retail products

• Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer

• Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem

• Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets

• Comply with all practice policies, quality assurance guidelines, and minimum standards of care

• Perform other duties and projects as requested

WHAT WE'RE LOOKING FOR (Essential Qualifications):

Education:

• High School Diploma or GED required

Experience:

• 1+ years experience as a receptionist/veterinary medicine or medical/dental office is required

Knowledge, Skills and Ability:

• Friendly, outgoing personality, positive mindset, interpersonal skills

• Basic knowledge of medical terminology; veterinary procedures and medications

• Basic written, verbal, and active listening communication skills

• Strong customer relations and interpersonal skills

• Exercises tact and diplomacy in dealing with sensitive issues and situations

• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Strong organizational and time management skills

• Effectively and quickly responds to requests in a proactive manner

• Strong attention to detail and high level of accuracy

• Knowledge or experience with Avimark a plus

PHYSICAL DEMANDS:
While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/sanitation chemicals, aggressive, frightened, abused or injured pets that bite and scratch. This position is exposed to low to moderate noise levels. Must be able to work flexible hours including closing shifts.

Core Values:

• Our priority is to do the right thing

• We treat animals and people with compassion and respect

• We communicate with transparency

• We promote growth in each other and provide a safe place for learning

• We regularly practice gratitude