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SalaryA Bay City Logistics Company is seeking a Part-time Customer Service Representative to join their team! This position involves working Monday-Friday from 8:00am-12:00pm (20 hours/ week) with compensation from $17-19.25/hr, depending on experience. Primary responsibilities of the CSR include frequent interaction with customers via phone and e-mail to update them on the status of freight as well as to investigate and resolve any discrepancies in a calm and courteous manner. ...
Interested applicants MUST complete pre-employment computer based testing in order to be considered for this role. This testing is sent from Spherion, and expires after a week from receipt. Failure to complete testing will result in disqualification from consideration.
Responsibilities:
- Assist customers and business partners via telephone and e-mail
- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Skills:
- 1-year related experience preferably within a call center environment, or general office environment with multi-line phone systems.
- Excellent customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Qualifications:
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
- High School Diploma or GED.
- Must submit to a background check as part of employment conditions.
Are you looking for a part-time Customer Service role in the Bay City area? With hours from 8am-12pm Monday-Friday, this is the schedule that you have been waiting for! Apply today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
