Customer Service – Inside Sales - Administrator For Specialty Food Importer

White Toque has been a leader in frozen and Specialty Food imports for over 30 years. We are looking for a motivated individual to support the growth of our Midwest Office.

Looking for an additional customer-oriented service representative in a satellite sales office, responsible for wide-ranging duties. Day to day includes planning and analysis, fielding phone calls, responding to emails and keeping an eye on the big picture. We need an energetic, detail oriented, and flexible individual who thrives on variety and loves food. Great position for a seasoned professional to get back into the workforce, and learn supply chain import. Opportunity for advancement to full-time with associated benefits for the right candidate.

Skills & Attributes

• Accuracy and attention to detail required.
• Comfortable working alone or in a small group setting (1-2 colleagues onsite.)
• Superior multi-tasking abilities.
• Strong organizational, time management and follow-through skills.
• Excellent listening and analytical skills.
• Motivated, enthusiastic self-starter.
• Excellent Customer Service skills, ability to communicate effectively over the phone and through e-mail.
• Proficient at Microsoft Suite: Outlook, Excel, Word and PowerPoint.
• NetSuite and EDI experience preferred.
• Education: College preferred. Associates or undergraduate degree preferred.
• Experience: 2 years of Customer Service or Inside Sales.

Job Description

• Order processing: purchase order review and confirmation, coordinating pickups and deliveries, data entry and analysis.
• Inside sales support by sending out price quotes, product information, samples; and manage responses.
• Coordinate closely with customers in regard to samples, purchase orders, delivery status, pricing and delivery issues, out of stocks (if applicable) in order to ensure highest levels of Customer Service.
• Build and maintain relationships with customers to support business development efforts of the Midwest outside sales team.
• Learn and maintain superior product knowledge to assist in customer support.
• Help prepare for and attend trade shows or customer presentations as needed.
• Follow up on trade show leads and data entry.
• Other administrative and accounting duties as assigned.

Employment Specifics

• Approximately 30-40 hours per week, schedule to be determined, with occasional extended hours as needed. Opportunity for full-time.
• This job offers opportunities for growth and personal development to the right candidate. Further details will be provided during the interview process. Interested candidates should respond with a cover letter, resume and references.

Job Types: Full-time, Part-time, Internship

Pay: $20.00 - $21.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Computer skills: 1 year (Required)

Work Location: In person