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SalaryAbout us
GLT International is an ISO 9001 and ISO 14001 registered supplier of high-quality tapes, foams, foils and specialty products to targeted business environments around the world. We are a converter and distributor of specialty tape products to automotive and industrial customers worldwide. Our competitive advantage goes deeper – from our diversified supply base, long-term customer relationships and quick reaction times, we’re able to provide services no one in our industry can match. We also offer the highest rated products in the industry and take Customer Service as seriously as we do product development.
Primary Responsibilities
- Build and maintain quality relations with assigned customers. Manage communications and serve as main point of contact for day-to-day issues with your assigned customers. Respond to inquiries and complaints.
- Receive and verify customer releases / requirements coming in via fax, email, web portal or EDI and schedule shipments to fulfill those requirements.
- Maintain updated, organized files on all assigned customers.
- Maintain inventory to meet customer demand, analyze changes.
- Enter customer sales orders, vendor purchase orders, price changes, customer quotations, etc. into Plex ERP system.
- Coordinate with / assist other departments (Accounting, Quality, Shipping & Receiving, Sales) daily to ensure customer satisfaction is maintained.
- Attend and participate in relevant meetings.
- Perform other duties as assigned.
General Requirements
- 3+ years of general office experience required (Automotive experience, specifically experience with automotive releases, supply chain and scheduling is greatly preferred).
- Education- Associates Degree
- Must be able to effectively communicate with customers, vendors and other parties via phone, email, web conference or in person meeting.
- Must have team player attitude AND ability to work independently.
- Basic computer skills are required (proficiency with Word, Excel, Outlook, etc.);
- Experience with the Plex Manufacturing Cloud is greatly preferred but not required.
- Must have reliable transportation and the ability to maintain an 8:30am – 5:00pm schedule Monday – Friday.
Required Skills:
- Oral communications
- Written Communication
- Reading
- Computer Literacy
- Keyboard
- Customer Relations
- Diplomacy
- Filing
- Math
- Organization
- Project Management
- Time Management
- Attention to Detail
- Multi-tasking
- Team Player
Job Type: Full-time
Pay: $58,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- How do you become an excellent team player?
Education:
- Associate (Required)
Experience:
- Customer service: 3 years (Required)
Work Location: In person
