Part Time Claims Administration Assistant

JOB SUMMARY

Orchard is seeking a Part Time Claims Administration Assistant to help our growing company get money back to more people who had a foreclosure. The position requires 2-5 years of experience, the ability to work with clients, and an ability to assist our legal team. Training will be provided, and the role can be hybrid in-office or entirely remote for the right candidate. Orchard is a family-owned business based in St. Louis, Missouri (and with an office in Mesa, AZ). We help people who had a foreclosure get money back they didn't know they had access to [NOTE: We are a different company than the "Orchard" listed on Indeed as being headquartered in New York.]

POSITION RESPONSIBILITIES/DUTIES:

Client Management and Follow Up

• On-board new clients, build trust, and orient them to the process that we will guide them through to get a refund from their foreclosure
• Act as point contact for clients with questions and help troubleshoot issues
• Collect required information/documents from clients (e.g. birth / death certificates, proof of address, or other papers for probate)
• Work with clients to identify relatives who might also be entitled to funds, when applicable for cases involving a deceased relative
• If necessary, help Claims Manager prepare disbursement papers for clients to review and confirm the size of the check they will be receiving
• Send clients testimonial forms and encourage clients to send back reviews
• Help ensure testimonials and photos get posted to the Orchard social media

Assist Orchard’s Legal Team

• Join weekly calls with Orchard’s attorneys to provide updates and plan next steps
• Help manage Orchard’s attorneys and communicate questions as needed
• Research real estate deeds online and send attorneys necessary documents

Assist with Marketing Materials (if local to Mesa, AZ)

• Assist Claims Manager in assembling/posting letters to mail to potential clients
• Monitor inventory levels of fliers, folders, etc. and assist in reordering

POSITION REQUIREMENTS:

• 2-5 years of work experience in the legal, client services, or real estate field (preferred)
• General familiarity with the probate process (preferred)
• Experience working with attorneys or with legal processes (preferred)
• Comfort with speaking to clients on the phone
• Familiarity or interest in real estate
• Excellent oral and written communication skills
• Authenticity and ability to win people’s trust
• Detailed oriented and able to keep both digital and paper files organized
• Positive and upbeat attitude

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 15 – 30 per week

Schedule:

• Monday to Friday

Application Question(s):

• Have you had experience sending clients documents to sign via a digital signature application such as DocuSign and/or scheduled mobile notary signings?

Work Location: Hybrid remote in Mesa, AZ 85212