Park Assistant Manager

The Park Assistant Manager roles provide leadership and support to park staff. They supervise, assign, review and participate in the work of staff responsible for developing and implementing standards and training for safety and customer service, and will provide policy input for safety, customer service, public park operations and park staffing for the public use of the various areas of the facility. The position conducts and/or may assist in performance evaluation reviews, hiring, and all associated administrative duties relating to assigned staff.

- Provide direct supervision for the daily Contact Station operations. Resolve staff and customer issues, coordinate any emergency or first responder efforts and report to the Park Manager regarding all functions and activities on the park. Business operation responsibilities include inventories, reservation system training and troubleshooting, Commercial Pass program lead, special use permits for weddings, fishing tournament and similar, retail and staff uniforms. Coordinate and perform tasks related to financial reporting, cash handling and POS system.
- Provide guidance in handling complex customer issues and/or resolving escalated customer complaints or disputes. Serve as the designated representative of the park to patrons, businesses and local audiences.
- Responsible for the direct supervision of appointed staff. Assist in administrative and supervisory responsibilities including hiring, disciplinary actions, staff scheduling, directing the agenda for staff meetings, performance reviews, one-on-ones, and AMS related improvement and reporting activities. Ensure that staff support materials such as handbooks, policy manuals and checklists are current and updated as needed.
- Coordinate with Park Manager to balance daily staffing allocation to accommodate facility wide needs across a spectrum of tasks including cash handling, staff and volunteer supervision, customer service, janitorial, landscaping, building and equipment maintenance.
- Other duties as assigned as related to the position.

Knowledge of:
- Outdoor recreation and park management, complex safety, security, sanitation, operation-maintenance, and public relations procedures and practices. Park safety and education information. Security matters, state laws, department policies, facility operational standards, and emergency response procedures. Facility procedures. Supervisory skills relevant to supervising employees and volunteers and special assignment personnel. A business acumen incorporating revenue tracking and budgets, Employee Public Health and Public Relation tasks. Knowledge of fees and revenue functions, general office procedures and outdoor parks and recreation. May require knowledge of Arizona Revised Statutes and law enforcement techniques.
Skill in:
- Using logic and reasoning to identify alternative solutions, conclusions or approaches to problems; communicating effectively both verbally and in writing; motivating, developing, and directing people as they work; time management and organizational skills; fluidity in a business environment; controlling operations of equipment or systems. Understanding and using various communication styles; building professional relationships; collaboration with other work groups or organizations; public speaking and presenting to groups of various sizes; problem solving using AMS techniques
Ability to:
- Supervise and maintain an efficient team environment with adequate staffing; communicate concisely, both verbally and in writing; exercise good judgment while working under pressure during emergency situations; apply management and supervision principles and techniques; establish and maintain work relationships; interpret policy; use deductive reasoning in applying general rules to specific problems to produce the best solutions or actions; work independently. Be an effective management team member and correctly convey the management directions to subordinate employees. Resolve conflicts or issues as they arise with customers and staff. Interact effectively with a wide variety of customers visiting the facility and successfully meeting their needs. Develop and teach training curriculum for customer service, park safety, park operations.

An ideal candidate would have two years of experience in an outdoor recreation or hospitality based operation with time as a lead or supervisor, POS and/or reservation system knowledge, cash handling background, demonstrated experience and business acumen in a fast-paced work environment. Any combination of training and experience that meet the knowledge, skills, and abilities (KSAs); typical ways KSAs are obtained may include but are not limited to: relevant degree from an accredited college or university, coursework and work experience relevant to assignment

Must obtain and / or possess an AZ driver's License.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical, dental, life, and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot program here.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.