Address
Form of work
SalaryAs a Customer Service Professional at Chubb, you'll be the first point of contact for our customers, answering billing questions, taking payments, assisting with portal login and navigation, and handling general inquiries. We provide extensive initial and ongoing training on Chubb products and systems, so you can become a Champion of Service. Our company places a strong emphasis on professional and personal development, and we cultivate a culture of diversity and inclusion. Plus, at Chubb, you'll have plenty of opportunities for career growth.
At Chubb, we offer a diverse, inclusive, and rewarding work environment. We believe the best solutions come from diverse perspectives, experiences, and skills, and teamwork and mutual respect are central to how we operate. We are committed to giving everyone, regardless of their background, the opportunity to contribute to our collective success.
If you're interested in growing your career with a company that values you, training you, and promoting from within, let's talk!
Responsibilities:
- Provide excellent Customer Service and quality while assisting our clients, agents and business partners with questions about billing; taking payments; inquiries; portal navigation; and general assistance, via phone, email, and chat
- Analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
- Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
- Maintain set level of productivity, service, and quality standards within a fast-paced, high-volume call center
- Work collaboratively with team members, and business partners to provide a quality experience for our agents
- Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Complete additional tasks and other projects/duties as assigned
- Ability to work 25 hours a week during the following shifts: Mondays-Friday 10am–3pm ET; 9am-2pm CT; 8am – 1pm MT, or 7am – 12pm PT.
- Effective service focused communication skills, both verbal and written
- Proficient in basic mathematics (addition, subtraction, division, multiplication, percentages)
- Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking
- Track record of success in managing competing demands, problem solving and strong decision making
- Experience in a high-volume contact center with a strong focus on superior service is a plus!
- Professionalism, ownership and a high regard for accuracy and best-in-class service
- Ongoing desire for professional and personal development
- Minimum of high school diploma or equivalent
- College degree or currently pursuing is a plus
