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Form of work
SalaryResponsible for being a service leader in the store by leading store team members to deliver a consistent brand experience and provide excellent service to all customers. Contributes to the achievement of stores sales goals, visual brand expectations and execution of store operations.
Key Accountabilities: Responsible for overseeing the store and staff in the absence of maurices full time management.
PERFORMANCE REQUIREMENTS
Key Responsibilities:
- Ensures the successful execution of our customer service philosophy by: o Practicing our •Customer First Culture:
-Building an Authentic Connection: Connect with every Liv in a genuine way and delivering a welcoming first moment.
-Create an Amazing Experience through asking open ended questions, making relevant recommendations, and sharing the benefits of our mymaurices rewards card & maurices credit card.
-Become an Expert Stylist: Communicate your style expertise and build credibility with Liv.
-Building sales through a commitment to our Customer First Experience. Consistently deliver, coach, and develop the behaviors of Connect, Observe, Suggest & Sell.
-Promoting an Omni Channel experience for Liv by utilizing loyalty programs, promoting maurices.com and using technology as a selling resource.
-Leading by example and consistently demonstrating a customer first philosophy
•Contributes positively to store results through:
-Our Customer First Survey.
-Personal and team recognition through “Love Notes” from Liv.
•Store Sales Results .
-Contributes to the team experience by:
-Reacting quickly and communicating with team members regarding customer and store activity needs.
-Being inclusive, positive, and treating all team members with respect.
-Engaging team members.
-Being receptive to feedback from others and making timely changes.
- Leads and contributes to the brand experience by:
-Setting daily goals, determining, and assigning tasks, and motivating the team.
-Ensuring work is accomplished on time, thoroughly, and according to company standards.
-Supporting the development of the team by coaching and providing timely open, honest, and direct feedback.
-Recognizing and celebrating associate service interactions and recognizes “Love Notes” delivered through our Customer First Survey.
-Demonstrating a commitment to ongoing learning through participation in LEAD and field training programs.
-Exercising good judgment and demonstrating professionalism.
-Efficiently and accurately implementing maurices Operating Procedures.
-Understanding and executing all visual brand expectations.
-Representing the company’s current fashion.
-Consistently works scheduled shifts and maintains a flexible schedule to meet store needs.
-Adheres to and enforces all company policies, procedures, safety practices and loss prevention procedures.
WORK EXPERIENCE AND EDUCATION REQUIREMENTS
-1 year of customer service experience and supervisory experience preferred
-Ability to foster a team environment and create a positive working environment
-Experience in training and directing others
-Ability to take initiative in making decisions
-Demonstrating ability to achieve goals
-High School Degree or GED preferred.
Unique Requirements
-Work varied hours/days as business dictates
-Able to operate and use all equipment necessary to run the store
-Able to operate computerized register system
Physical Requirements
-Standing/Walking – 100%
-Customer Service – greeting and assisting customers, retrieval, and direct selling of merchandise.
-Mental Alertness – 100%
-Responsive to customer needs.
-The ability to recognize and resolve security issues and customer concerns. o Follow specific sales techniques.
-Comprehension of policy and procedures.
-Lifting – 60%
-Must be able to lift a minimum of 10-20 pounds repeatedly; occasional ability to lift up to 50 lbs.
-Merchandising of store – moving clothing / displays and moving / unpacking merchandise cartons.
-Push/Pull/Reach both forward and overhead – 60%
-Merchandising of store – hanging and moving clothing, moving boxes and displays.
-General Store maintenance – vacuuming, cleaning stores windows, counters and displays.
-Hand Dexterity – 50%
-Operation of the POS equipment.
-General store maintenance – dusting and cleaning.
-Ticketing of merchandise and markdown tagging.
-Stooping/Bending – 20%
-Merchandising of store – unpacking and hanging clothes.
-General store maintenance – dusting and cleaning.
-Steaming of merchandise.
Job Type: Part-time
Expected hours: 10 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Experience level:
- 1 year
- Under 1 year
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
