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Form of workDS Tech is a cybersecurity, voice services, and managed IT, service provider. We are ranked as the Upper Peninsula's top-rated managed IT company and #7 in all of Michigan. We are continually growing and seeking an experienced Account Manager to join our team!
Our most recent award can be found here: https://www.dstech.net/news-a-events/msp-501
Job Description:
DS Tech is seeking to hire a 100% Remote Part Time Receptionist / Customer Advocate who will play a crucial role in shaping the perception of the company and ensuring a positive experience for customers. This role requires strong communication skills, organizational abilities, and a customer-centric mindset.
Required Skills & Duties:
- 1+ years' experience in a customer service role
- Ability to excel in a fast-paced environment
- Self-starter who can follow a task to its completion
- Contacting clients by phone or email to answer queries and obtain missing information
- Answering incoming phone calls and routing them to the correct individuals or departments.
- Taking and delivering messages when necessary
- Assisting with the preparation of documents or reports.
- Develop relationships with clients to understand their business needs while delivering concierge level service
- Consult with clients on how DS Tech can help them achieve their objectives
- Develop an understanding of clients' needs, resources, and recommend the appropriate solutions to satisfy their demands
- Maintain in-depth product knowledge of the service offerings of DS Tech & an understanding of industry trends
- Other duties and responsibilities as assigned by DS Tech
Preferred Skills & Experience:
- Client relationship management experience is preferred
- IT Industry knowledge or interest in growing in the field
- Have exceptional customer service skills and a positive "can-do" attitude.
- Above average verbal communication, presentation, and interpersonal skills
- Possess logical problem-solving skills. Professionally respond to telephone calls, emails, and web-based service requests
- Critical thinking aptitude
- Empathy for team members and clients and a desire to help them
- Professional confidence, and excitement about solving problems
- A positive, courteous demeanor
- An aptitude towards service
- Openness to feedback & ability to learn from experience
Wage:
Pay: $13-15/hour
Schedule: 5-hour day shift: Monday- Friday: 8am-1pm
Job Location: Remote in the United States
DS Tech has been serving the Michigan area since 1976, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.
