Parking Ambassador At Cftod

Parking Ambassador at CFTOD
Application Deadline: 31 January 2024
Department: Parking - Field Operations(OPS001)
Employment Type: Full Time
Location: L21084600_4000 CENTRAL FLORIDA BLVD
Reporting To: Operations Manager
Compensation: $15.50 - $16.00 / hour
Description
Who You'll Work For?
The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne-is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
We are offering a $250 signing bonus (will be paid out after 90 days of employment and working assigned shifts).
We are offering a $250 referral bonus (will be paid out after 90 days of the referred staff member and working their assigned shifts.)
What You'll DoThe Garage Ambassador or GSP greets and creates a welcoming atmosphere for our customers and clients. They perform a variety of tasks to ensure a smooth operation of the parking facility, while delivering service that exceeds our customer/client's expectations. Depending on the needs of the location the Garage Ambassador or GSP provides customer service, including helping customers with entry/exit transactions. The Garage Ambassador or GSP works closely with fellow team members, Leads, Assistant Manager and Operations Manager, and/or Shift Supervisor to ensure that cleanliness as well as safety standards are met at all times.
Key Responsibilities

• Must be flexible to work nights Monday-Sunday, Holidays and special events. (Some block out dates based on the business needs)
• Some 4 or 8 hr. shifts could be in the AM or PM
• Greet arriving and departing guests in a friendly and courteous manner.
• Act as traffic controller to direct incoming guests to available parking spaces.
• Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces.
• Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked.
• GSPs shall alert Operations Management if there are any issues with elevators/escalators or any other non-security functions.
• GSPs shall alert Operations Management when observing any issues and/or when emergencies occur
• Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Leads, Supervisor, Assistant Manager or Operations Manager
• Immediately report any accidents, incidents or safety concerns to a Garage Lead, Supervisor, Assistant Manager or Operations Manager
• Always communicate professionally with guests, client, and teammates.
• Employee must be able to perform essential functions of the position with or without reasonable accommodations.
• Basic knowledge of the parking system to add, cancel or reset key cards.
• Oversee upkeep of the garage - look for large debris, lights out or anything that can be a hazard. Please report immediately to superiors to inform client.

Skills, Knowledge and Expertise

• At least 18 years of age
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Ability to stand for long period of time
• Previous customer service experience, preferred
• Pass Level II background check with finger printing
• MVR standard check
• Meet company dress code and appearance guidelines

Benefits
(Full-Time Employee Only)
Medical
Dental
Vision
Life and Disability
401K
Paid Time Off (PTO)