Pace Application Analyst (Modesto Pace)

The PACE Application Analyst will be responsible for leading the Epic application design, build, testing, training, support and project management. The Analyst will manage the communications, expectations and deliverables between Epic workgroups/councils, internal IT teams, external stakeholders and vendors in support of PACE Health IT (HIT) systems. This role operates in close coordination with the IT leadership, HIT application and training, IT service desk and IT engineering teams.

Schedule is Monday - Friday, 8:00am - 5:00pm
Will work at our Modesto PACE Center.

Compensation:
$41.07 - $45.28 an hour

Essential Duties and Responsibilities

• Act as the primary support contact for assigned application's endusers.
• Maintain knowledge of assigned Epic and other HIT application(s) configuration management and act as subject matter expert on application(s) functionality.
• Manage support requests through IT Service Management software. Prioritize, track and resolve end-user support requests with a sense of urgency, problem solve escalated tasks.
• Assume ownership, escalate and manage support requests to Epic and internal IT teams.
• Develop, implement and maintain policies, procedures and associated training plans for assigned application(s).
• Lead PACE Epic workgroups and councils to determine future needs and requirements.
• Review the status of projects and issues on ongoing basis with organization leadership; ensure project timelines are adhered to and implement plans of action as necessary.
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget and upcoming milestones.
• Provide on-site support and issues triage/resolution for clinics during implementation and specifically when practices “go live” on Epic application(s).
• Maintain knowledge of applicable data privacy and security practices and regulations.
• Develop role-based training content, independently or with team members, using a variety of software programs, tools, and learning management systems (LMS).
• Design, develop and maintain instructional materials.
• Maintain policy and procedure documentation.
• Learn new content and consult with subject matter experts (SMEs) to develop training materials and answer any participant questions.
• Assist with building and testing of training environments, and provide support and troubleshoot issues.
• Collaborate with other trainers by co-facilitating classroom instruction and assisting with exercises as needed.
• Prepare training lessons, printing materials, and set up the training room and environment prior to the training session.
• Present information verbally and in writing in a clear and easy-to-understand manner.
• Follow up with trainees outside of the classroom to offer additional support.
• Serve as an expert educator to internal staff.
• Train and credential additional classroom trainers as needed.
• Train staff and end users by teaching technical topics as needed.
• Other duties as assigned.

Physical Demands

• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
• Must be able to have vision that is adequate to read memos, a computer screen, and administrative documents.
• Must have high manual dexterity.
• Must be able to squat and sit, stand, stoop, crouch, reach, twist, turn, finer and feel.

Work Environment        

The noise level in the work environment is usually quiet.

Education/Experience Requirements     

Minimum Qualifications:

• Excellent written and verbal communication skills.
• Excellent business analysis, requirement gathering, problem solving and root-cause analysis skills.
• Excellent organization and time management skills.
• Ability to work well under pressure with tight deadlines and high degree of complexity.
• Ability to assume sole and independent responsibility for various assigned projects and tasks.
• Ability to exercise discretion and independent judgment with respect to significant matters.
• Excellent facilitation, negotiation and consensus building skills.
• Strong interpersonal skills including the ability to work well with people with different backgrounds.
• Ability to work on several projects simultaneously.
• Excellent understanding of the implementation process and the various interdependencies between operations and technology both internal and external.
• Excellent understanding of IT incident, project and change management processes.
• Excellent understanding of applications, operating systems, databases and networking fundamentals.
• Proficient in the following Microsoft Office applications, including Outlook, Excel, Word, PowerPoint and Visio.
• Valid CA Driver’s License, reliable transportation, acceptable driving record, and liability insurance.

Education/Experience:

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Knowledge of clinical area or business area to be supported highly preferred.
• Minimum four (4) years of work experience, supporting HIT applications required.
• Four (4) years’ experience working with EHR preferred.
• Must obtain certification in assigned Epic application within 3 months of employment as requested.
• Epic certification must be continuously maintained.