Overnight Front Desk Manager

Overnight Front Desk Manager

Reports to:Director of Front Desk

Intro

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all.

We understand that for our Colleagues to give their best work, we must meet (and exceed) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.

THIS IS AN OVERNIGHT ROLE, 11pm – 8am REQUIRED

Overview

Success awaits a hands-on, personable, motivated, professional, and well-seasoned Overnight Front Desk Manager to join our team. The ideal candidate is an experienced, high-energy and empowered individual who will proactively provide consistent support and guidance to our guests and Front Office team.

Responsibilities

• Provide direction and coordination for hotel personnel in the absence of the Managing Director.
• Provides Managing Director, Hotel Manager, and Director of Front Desk with a summary of activities during the shift by preparing and distributing daily log.
• Communicates daily with department heads regarding areas of concern.
• Assures safety of guests, employees, and property by working closely with hotel security. Assists with incident reports.
• Takes corrective action during emergencies and updates Managing Director regarding all emergencies.
• Follows End of Day / Night Audit checklist.
• Understand all aspects of Front Office computer systems, including software maintenance, report generation and analysis, and simple configuration changes.
• Providing training to new hires and continued learning and coaching to all team members. Display an eagerness to grow and support the growth and advancement of your team members.
• Ensures all guests are being treated in a courteous manner while operating efficiently and meeting all brand and Forbes standards.
• Enforces all cash-handling, check-cashing, and credit policies.
• Attend meetings and trainings as scheduled by the hotel management.
• Perform other duties as requested by ownership and management.

Skills

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be willing to stand for 6-8 hours at a time.
• Must have excellent Front Desk skill; have extensive knowledge of computer, emergency, PMS, and phone systems.
• Must be knowledgeable of hotel products, services, pricing, VIP guests, and events.
• Proactive approach to problem resolution, including: anticipating, preventing, identifying, and solving issues as needed. Contribute to short term and long-term problem solving.
• Understanding of accounting programs. Comfortable with math and performing audits.
• Ability to prioritize department functions to achieve maximum efficiency and effectiveness.
• Must be able to maintain confidentiality of sensitive guest and colleague information.
• Maintain a high standard of personal appearance and grooming.
• Maintain regular attendance in compliance with hotel needs. Attend all hotel required meetings and trainings.

Qualifications

• 3-5 years’ hospitality management experience – 1 year previous hotel Front Office management experience required.
• Understanding of Microsoft Office (Excel, Word, Outlook)
• Experience with Property Management Systems required, HMS experience is a plus.
• Flexibility to meet the demands of a 24-hour operation.
• Proficiency in English – multilingualism considered an asset.