Overnight Concierge

Job Overview:

TheConciergewill support front desk operations at a luxury midrise on the Wilshire Boulevard. It's a great opportunity to get hands on experience as well as build your career in property management.

Possesses strong communication, telephone, and customer service skills. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical, Word and Excel document work. Walks the building premises as directed for monitoring purposes.

Compensation: $22-$24 an hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

• Provides a warm welcome to residents and guest
• Register guest or vendor in our System (connect)
• Announce all guest to resident for access
• Direct guest to residents unit
• Responds to residents request in a professional manner
• Provide orientation to new residents for move-in procedures and distribution of FOB's
• Responds to emergency situations in a timely and efficient manner
• Monitors and controls access to the building including CCTV system
• Maintains daily log, records and forms using Connect
• Resolves and follows-up on all complaints/issues
• Provides general concierge services (Reservations, Taxis, Directions, Computer Printing)
• Performs assigned administrative clerical, word and excel document work
• Helps maintain a safe and secure environment throughout the building
• Walks the building premises as directed for monitoring purposes
• Follows safety procedures and maintains a safe work environment
• Consistent and regular attendance required
• Have the ability to understand and complete all required forms
• Occasional overtime may be required
• Must have the ability to work extended/flexible hours, weekends.
• Attend and participate in designated meetings or functions as requested by the General Manager
• May be assigned other duties by the General Manager

Skills & Qualifications:

• Demonstrates excellent customer service, communication and time management skills.
• Must be well groomed and maintain a professional demeanor at all times
• A general knowledge of the community to provide directions and recommendations
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel. Command of information system hardware/software is preferred
• Good written and verbal communication skills
• Strong customer service and interpersonal skills required

Education & Experience:

• High school diploma or equivalency preferred. College level courses in business or hospitality preferred.
• Must possess strong customer service background

Schedule: Overnight

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.