Concierge, Tenaya Lodge At Yosemite

The Opportunity 

Delaware North Parks and Resorts is searching for full-time and part-time Concierge Team Members to join our team at Tenaya Lodge At Yosemite in Fish Camp, California. As a Concierge, you will be serving as a liaison for guests to coordinate events, activities, dining, and special requests, communicating this to all appropriate departments and vendors. Apply today to ensure all possible guest requests are met, all activities booked, and all amenities delivered on time in a professional and courteous manner.

Pay

$18.00 - $20.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Life at Tenaya at Yosemite

Embark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day.

• Close Proximity to outdoor attractions including Yosemite National Park, Bass Lake, Sierra National Forest
• Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more!

Perks at Tenaya at Yosemite

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meals in our employee dining room
• Commuter bonus - $10/day for 35+ miles and $20/day for 50+ miles
• Employee discounts - 20% off food and beverage and 30% off retail
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Responsibilities 

• Maintain and upkeep accurate guest reservation information in all vendor reservation books and resort scheduling classes, and have a thorough knowledge of all annual and seasonal rooming package options offered by the location, as well as knowledge of all package components and amenities that are included with each package
• Have a clear understanding of amenity and lunch ordering procedures for package holders as well as a la carte orders
• Manage guest problems and act upon them imminently
• Have excellent memorization skills in order to have all pertinent information readily available at the time of inquiry
• Arrange childcare services for guests

Qualifications 

• Good interpersonal communication skills
• Must be able to multitask, function in a professional manner under pressure from guests and supervisors
• Must be able to type skilfully, proficient in Microsoft Word, Excel, and Outlook and be able to use the Internet and do web searches
• Capacity to work various shifts which include mornings, nights, weekends, and holidays
• No experience or diploma required

Physical Requirements 

• Stand and walk for extended periods of time, as well as walk, bend, push, pull and climb stairs throughout shift

Shift Details 

Day shift
Evening shift
Holidays
Monday to Friday
Weekends
Overtime as needed

Who We Are 

Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We offer a variety of employee housing which includes meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.