Provider Patient Concierge Representative

Schedule: Monday - Friday 8:00am - 5:00pm PST

The Provider Patient Concierge Representative will provide marketing and operational support within RadNet facilities in the Lancaster region. The Provider Patient Concierge Rep will be responsible for providing concierge level service to patients in the centers and navigating patients through the RadNet internal programs and surrounding physician offices.

The Provider Patient Concierge Rep will be responsible for bridging the gap between referring providers and our facilities. This position also provides educational information, collateral and campaign roll outs to selected providers, patients and medical groups and will assist with direct site scheduling and prior authorization process for advanced imaging studies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
• Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support.
• Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.
• Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc.
  Marketing Concierge
• Provide Sales field calls to referring physicians
• Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.
• Provide set up and assistance with Physician Portal
• Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events
• Provide educational information and assisting in campaign roll-outs to selected providers and patients
• Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time

Pay Range: $23.00 - $26.00/per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, location and training. This pay scale is not a guarantee of a particular wage.

• Ability to travel up to 50% during work week.
• 2 years in Medical, hospitality, Marketing/Public Relations industry preferred
• Excellent customer service skills
• At least 2 years experience in training and presenting information to groups/individuals
• Strong organizational skills
• Strong working knowledge of MS Word, Excel, PowerPoint

PHYSICAL DEMANDS
This position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing. Visual acuity to read computer screens and written materials. Also, must be able to lift up to 20 pounds, occasionally. Marketing Concierge is expected to travel up to 50% during work week.

WORKING ENVIRONMENT
Representatives work in a medical office setting with low to moderate noise level.
I have read and understand the responsibilities and requirements of the position