Order Processing Specialist/Customer Service

Order Processing Specialist - Service

Location: Novi, Michigan

Responsible Manager: Director, Legal & Sales Administration

Job Functions andQualifications

The Order Processing Specialist’s primary responsibilities will be taking care of customer orders for Service. Responsibilities include, but are not limited to providing support to Regional Service Managers in resolving all customer service-related topics, processing service orders, corresponding with Field Service Engineers in the completion of service orders/paperwork, as well as working together with other departments in U.S./Germany to provide a high standard of customer care and satisfaction.

What You Will be Doing:

• Main point of service contact for key accounts.
• Create/track quotes, purchase orders, order acknowledgments, delivery notes and invoices for Service.
• Complete service orders in a timely manner, to include coordinating with Field Service Engineers to ensure all paperwork is turned in promptly.
• Work closely with Regional Service Managers to gather any outstanding documents or resolve any issues that may arise.
• Generate weekly/as-needed reports for the Regional Service Manager/Field Service Engineers.
• Assist in the resolution of customer’s service/billing issues.
• Assist with Field Service Engineer’s inventory.
• Process Aftermarket quotes and orders.
• Process Additive Minds quotes and orders.
• Work with Life Cycle Solutions Team for completion of service contracts in ERP system, contract renewals, and provide feedback about the types of contracts/coverage levels.
• Create and maintain department KPIs.
• Create/update standard operating procedures.
• Support other Service regions and Aftermarket teams when needed.
• Special projects upon request and any other duties as assigned.

What We are Looking For:

· Minimum 3 years of experience in a customer service environment.

· Bachelor’s degree in Business Administration preferred.

· SAP, Salesforce highly preferred.

· Proficient with MS Office: Excel, Word, PowerPoint.

· Excellent written and verbal communication skills.

· Strong organizational skills.

· Ability to work independently, or within a team.

· Attention to detail and problem-solving skills in complex situations is a must.

· Ability to work under pressure and to prioritize tasks to meet due dates.

· Willingness to travel to other corporate sites as needed. Not to exceed 3 - 4 times per year.

EOS - WHO WE ARE:

1,350 sharp minds, about 60 nationalities, one goal:accelerating the world’s transition to responsible manufacturing. We do this with our technology, industrial 3D printing, that has been successful in the market for over 30 years. We believe that by doing what we do, we can help create a better world for all.

A diverse, equitable and inclusive team is needed to bring progress and positive change. At EOS, we want people of all genders, backgrounds and with different abilities to feel like they belong and to bring their whole self. We are globally networked; we prefer to think outside the box – and we are looking for people who want to build the future with us. That is EOS. Be part of our mission!

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Order entry: 3 years (Preferred)
• Customer support: 2 years (Preferred)

Work Location: In person