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Form of workJob Description
Job Responsibilities:
- Input customer purchase orders into the ERP system daily, ensuring completion before the 3:00 pm cutoff. This encompasses various order types such as blank, retail, ecommerce, and decoration orders.
- Identify and communicate any missing order information to customers, escalating issues to a sales team member when necessary.
- Conduct error checks by comparing all purchase orders to the original order before transmitting them to the warehouse.
- Allocate products and generate pick tickets for the warehouse immediately upon Order Entry.
- Manage backorders by assigning them to future shipments and processing them upon the arrival of new inventory.
- Monitor pending orders throughout the day, ensuring prompt communication to obtain necessary information.
- Respond to all customer inquiries related to orders within a maximum of 2 hours.
- Actively participate in weekly team meetings, contributing to issue resolution and prioritization.
- Ensure that invoicing and order information are accurately maintained on ecommerce platforms.
- Report any issues encountered on ecommerce platforms to the IT department.
- Notify appropriate ecommerce contacts of out-of-stock items and inventory issues at the time of Order Entry.
- Perform ongoing updates to customer data within the ERP system.
- Communicate any warehouse transfer requirements for large-scale projects as needed.
- Complete administrative and data entry projects as assigned.
Qualifications:
- Minimum of 2 years of relevant work experience.
- Strong preference for experience in the Promotional Products and/or Apparel industry.
- Exceptional attention to detail.
- Dedication to delivering excellent customer service.
- Ability to proactively multitask and prioritize tasks effectively.
- Excellent verbal and written communication skills, particularly over the phone and through email.
- Proficient with Microsoft Office and capable of quickly learning ERP software.
- Self-motivated with high energy, thriving in a fast-paced, evolving business environment.
- Strong team player mentality.
Additional Info:
- Pay range: $20-23/hr.
- Schedule: Mon - Fri, 8am - 5pm
- Location: 100% in-office
- Type: Direct Hire
All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
