Optician-Will Train

Nittany Eye Associates is a multi-doctor eye care practice with five locations across Central Pennsylvania. We are seeking a confident, highly motivated individual with strong customer service skills to join our optical team!

Our Opticians are extremely patient focused, working one-on-one with patients to assess their eyewear and visual needs. This is a multi-faceted role that includes direct patient care as well as administrative duties such as placing optical orders, submitting orders to insurance, We are looking for an individual that has a passion for learning, an outgoing personality with a positive attitude, and a drive for practice-focused success. This position is ideal for someone who is detail oriented with strong multi-tasking skills and enjoys a fast-paced environment.

If you strive for excellence and want to make a positive impact on someone's life daily, we encourage you to apply!

Job Responsibilities:

• Provide patients with exceptional customer service by being comfortable providing recommendations based on the patient’s vision needs
• Willing to always go the extra mile for our patients and strives to consistently provide a superior experience
• Must be detail oriented, able to multi-task, and work well with others
• Aiding patients with frame styling and selection so they leave with an amazing pair of glasses they love
• Custom fits glasses & precisely places prescription in lenses.
• Perform repairs such as replacing nose pads, screws or temple tips
• Thorough understanding of varying insurance plans and benefits
• Input patient information and glasses orders in EHR with accuracy and attention to detail while following HIPAA compliance policies
• Demonstrate strong product knowledge and accurately describe the features & benefits of all products
• Place optical orders and submit to insurances
• Verify and distribute optical mail
• Orders frames and assists in frame returns
• Communicate with patients and optical vendors regarding order statuses and updates
• Invoice reconciliation
• Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized.
• Set the standard of quality in eye care and eyewear by ensuring every patient has the best experience

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Please provide 2-3 dates/times that you would be available for a 15-30 minute phone screening.

Willingness to travel:

• 50% (Required)

Work Location: Multiple locations