Ops Senior Clerk - 64853110

Requisition No: 823371 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64853110

 Pay Plan: Temp

Position Number: 64853110 

Salary:  $20.00 hour 

Posting Closing Date: 03/21/2024 

Total Compensation Estimator Tool

Open Competitive Opportunity

This vacancy has been re-announced.Previous applicants are still being considered and do not need to re-apply.

Title: OPS Senior Clerk - 64853110

Location: Naples, FL

Fulll Time Position- $20.00 hourly

This is detailed administrative work in the Vital Statistics Office and the primary role of the incumbent is to provide customer service in a professional manner when issuing certified copies of birth and death certificates. This position is also responsible for performing cashiering duties, maintaining the security of confidential information and documents, and ensuring that departmental functions are accomplished in accordance with State and local policies and procedures. This is a full-time position, working 40 hours per week Monday-Friday. This position reports directly to the Chief Deputy Registrar (CDR).

Your Specific Responsibilities:

Reviews birth and death application requests, processes applications, and issues certified copies of birth or death certificates.  Processing may include but is not limited to entering and reviewing applicant information in the DOH E-Vitals system, physically examining customer primary identification, and filing applicable documents.

Applicants are served in person, by telephone, or by the postal or express mail service. Ensures all Vital Statistics functions are accomplished in accordance with the DOH Policies and Procedures, the CDR Manual and the Vital Statistics Registration Handbook.

Ensures the physical security of the Vital Statistics office and safety paper at all times in conjunction with other Vital Statistics staff. Ensures supervisor, Local Registrar and Business Manager are notified immediately in the event of a security breach.

Provides customer(s) appropriate forms and provides guidance for the correct completion of all relevant forms.

Enters death applications received from funeral homes with prepaid accounts in E-Vitals system. Verifies account balances and charges certified copies to their respective accounts.  Sends reminders to Funeral Homes when account balances are low.

Collects applicable fees and assists in revenue accounting daily with the fiscal office in DOH-Collier Administration.  Prints out the Daily Teller Transaction, Chief Deputy Registrar (CDR) Transaction and Account Summary Recap reports at the end of the day from the E-Vitals system. Balances cash drawer daily at 100% and places funds and change drawer in a locked bag.

Monitors the stock of Vital Statistic forms and safety paper and assures that safety paper is locked and secured at the end of each day.  Accounts for safety paper used daily and verifies all voided safety paper on the safety paper void log.

Performs duties of the Chief Deputy Registrar when the CDR is not available, or if needed on an emergency basis.

Required Knowledge, Skills and Abilities:

Knowledge of office procedures and practices.

 Knowledge of Chapter 382, Florida Statutes, and Chapter 65V-1 Florida Administrative Code

Knowledge of basic arithmetic and alphabetizing

Skill in operating office equipment including a personal computer, 10-key adding machine, copier, and fax machine.

Ability to understand and follow instructions accurately

Ability to prepare reports

Ability to review data for accuracy and completeness

Ability to organize and maintain records and files.

Ability to make decisions in a timely manner.

Ability to understand and apply applicable rules, regulations, policies and procedures.

Ability to plan, organize and coordinate work assignments.

Ability to communicate effectively, verbally and in writing

Ability to maintain confidentiality and to foster the same in others

Ability to provide courteous service to all clients, in person and telephoneAbility to establish and maintain effective working relationships with others.

Qualifications:

Required:

Lift and carry up to 50 pounds

Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in Special Needs or Red Cross Shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural in accordance with Florida Statute 252.42.

High School Diploma or equivalent.

Preferred:

Valid Driver's License

Reliable transportation

Bilingual in Spanish / English or Creole and English

Where you will work:

Naples, FL

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.