AddressAbout Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Operations Technician (Network Operation Center Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.
Location: Herndon, VA
**Top Secret Security Clearance Required**
The Main Responsibilities
- Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.
- Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
- Network troubleshooting and fault analysis; hardware troubleshooting and repair.
- Develop and follow a MOP and anticipate problems, and proactively take corrective action.
- Trouble ticket generation and response; customer interface and escalations.
- Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.
- Respond to customer inquiries in a timely and professional manner.
What We Look For in a Candidate
Basic Qualifications:
- Ability to effectively communicate with peers and customers
- Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.
- Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.
- Must have experience with application-level firewalls (proxies)
- Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).
Preferred Qualifications:
- Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
- Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
- Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
- Familiar with Network Monitoring tools.
- Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.
- Proven ability to work in a dynamic team environment with changing requirements and competing priorities.
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$62,700 - $83,600 in these states: VA
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 332996
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
62700
83600
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
